Forum Discussion

Anonymous's avatar
Anonymous
12 years ago

Cannot get refund? No link in Origin Order History.

I hate to say it, but this game really fell short of my expectations. I ordered it only three days ago, but I can't seem to access the 'request refund' link mentioned in the "Great Game Guarantee." T...
Anonymous's avatar
Anonymous
9 years ago

hi i am having the same problem and i did request a refund since first day after i purchase and it say refund requested but 7 days later the request is gone from the refund page and still cant connevt to the live chat after a thousand tries

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
9 years ago

@Chillbun21 Hi, refunds can take up to 10 days, so you may just need to wait for a bit longer. 

If the time expires without being resolved, you can try support again. Can you try using a different browser or different device, hopefully you won't encounter the issue you described. 

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi,

    I am also trying to refund this game, but when i got refund option i dont see anything.

    When i bought the game, it showed Great Game Gurantee Tag.

    I am not sure why its not showing in refunds page ?

    Also, i am trying to contact someone from support, but i am not getting through even after waiting like 25-30 mins.

    Can someone please help and let me know how i can get a refund for this game ?

    Thanks,

    • Anonymous's avatar
      Anonymous
      9 years ago

      Hi @dopeysniper,

      When did you buy the game? 

      Refund requests can be made:

      • Within 24 hours of first launch of the game, or
      • Within seven days from date of purchase (if you have not launched the game), or 
      • Within seven days from the release date if you pre-ordered the game (if you have not launched the game), whichever comes first. 

      If you purchase a new EA game within 30 days of its release date and cannot play it due to server issues, bugs, or other technical reasons within EA’s control, you can request a refund within 72 hours after you first launch the game instead of 24. 

      If there is no link to request a refund on https://help.ea.com/en/refund/ please insist and an Advisor will help you.

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