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offmoore's avatar
offmoore
12 years ago
Solved

failed to allocate a graphics resource [1008]

[ Spoiler ]
  • Anonymous's avatar
    Anonymous
    12 years ago

    If you had a starting point from a desktop PC, you would first need a replacement CPU for that Celeron, if your mainboard would handle a C2D, plus a far more modern add-on GPU, however, a laptop as old as yours is past worrying about  Your DxDiag makes no reference at all to any real video card, only to an Intel integrated video chip; laptops do not allow the upgrade of either a CPU or a GPU.  They are both fixed in place when delivered.  

Anonymous's avatar
Anonymous
12 years ago

If you had a starting point from a desktop PC, you would first need a replacement CPU for that Celeron, if your mainboard would handle a C2D, plus a far more modern add-on GPU, however, a laptop as old as yours is past worrying about  Your DxDiag makes no reference at all to any real video card, only to an Intel integrated video chip; laptops do not allow the upgrade of either a CPU or a GPU.  They are both fixed in place when delivered.  

Anonymous's avatar
Anonymous
12 years ago

Error Message failed to allocate graphic resource. SimCity will now exit.  Below is information from forum:

Spoiler

:------------------
System Information
------------------
Time of this report: 12/5/2013, 12:03:21
       Machine name: GREENBAYPACKERS
   Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: HP 2000 Notebook PC
               BIOS: F.13
          Processor: AMD E-300 APU with Radeon(tm) HD Graphics (2 CPUs), ~1.3GHz
             Memory: 2048MB RAM
Available OS Memory: 1634MB RAM
          Page File: 1468MB used, 2853MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.02.9200.16384 64bit Unicode

Problem signature:

P1: SimCity.exe

P2: 8.0.0.0

P3: 5272b16c

P4: SimCity.exe

P5: 8.0.0.0

P6: 5272b16c

P7: c0000005

P8: 004c97a8

P9:

P10:

+++ WER8 +++: Fault bucket , type 0

Event Name: AppHangTransient

Response: Not available

Cab Id: 0

Problem signature:

P1: HPSF.exe

P2: 7.0.32.44

P3: 50254c77

P4: unknown

P5: unknown

P6: unknown

P7: unknown

P8:

P9:

P10:

+++ WER9 +++: Fault bucket -1015349926, type 5

Event Name: RADAR_PRE_LEAK_WOW64

Response: Not available

Cab Id: 0

Problem signature:

P1: SimCity.exe

P2: 1.0.0.0

P3: 6.2.9200.2.0.0

P4:

P5:

P6:

P7:

P8:

P9:

P10:

  • Anonymous's avatar
    Anonymous
    8 years ago

     just got a ASUS gaming computer today and now it wont open sim city complete edition!?!?!?

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      8 years ago

      Hi @AudieSmailes,

      New computer, awesome!

      Sorry to read it's giving you some trouble with SimCity, could you give us more details of what is happening? Are you getting any error messages?

      Also, have you tried to repair the game through Origin? You would need to right click on it and select 'Repair' option.

      If that doesn't help, could you please give us more technical information about your computer? A dxdiag would be very helpful. You can find instructions on how to get a dxdiag here, and you can attach it to your answer.

      Welcome to Answers HQ!

      -Mai

    • Anonymous's avatar
      Anonymous
      8 years ago

      Hi, 

      Long shot I know but thought as Imm away Id break out Sim city on my wifes laptop that I brought here with me. Some how the error message comes up, will this laptop run Sim city or am i better off watching Netflix for the next 2 weeks? Attached Dxdiag to hopefully give me an idea......

      • BlackjackWidow's avatar
        BlackjackWidow
        Hero (Retired)
        8 years ago

        Hi @AbC5899a9706814 - If it were my choice, I'd choose SimCity over Netflix, but your decision will probably be made depending on how much work you want to put in on this error 🙂

        So, your DXDiag says there's a problem with your display driver. ("There is a problem with Intel UHD Graphics 620 device. For more information, search for 'graphics device driver error code 43'") In a quick read-through, I didn't find anything directly about SimCity, but I fully admit I'm not great at reading DXDiag. 

        So, I did the recommended search and found this page: https://support.microsoft.com/en-us/help/4341212/windows-10-fix-graphics-device-problems-error-code-43 I'm presuming your error is coming from a corrupted driver somewhere, which could be because of some errors you experienced during Windows Update (there are some listed at the bottom of the dxdiag) 

        My recommendation would be to follow the steps to uninstall the graphics driver for the laptop, and install the newest driver you can find. That would be the quickest, easiest way to make sure it's not a driver issue. Also run Windows Update again, and just get the laptop updated and secure; that will just give you a good starting point.

        Now, SimCity-specific things - 

        1. Set Origin.exe and SimCity.exe to "run as Administrator"
        2. Make sure Origin and SimCity are both listed as exceptions in your anti-virus and firewall settings
        3. If you have BitDefender (antivirus program) or Nahimic 2 (MSI sound program) installed, disable or uninstall - these are known to block SimCity 
        4. If all of the above doesn't work, try setting the SimCity executable to run in Windows 7 compatibility mode (right-click shortcut > properties > compatibility tab)
        5. Also on the shortcut compatibility tab, click on "Change High DPI Settings" > Check "Override High DPI scaling behavior" and choose "Scaling performed by application"
        6. In Origin, right-click SimCity icon and choose to "Repair Game"
        7. In Origin, right-click SimCity icon and choose to "Disable Origin in-game"
        8. Run SimCityRecovery.exe (as Administrator) - default location is \Program Files (x86)\Origin Games\SimCity\SimCityRecovery

        Hopefully something here will help - happy building!

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