Forum Discussion

Anonymous's avatar
Anonymous
13 years ago
Solved

Forgot everything about my account, I dont know the username or password. I have sim city registered on it.

I bought sim city and regstered it on my account but I forgot the username and password. Dont ask me to reset my password like ive been told so many times IT DOESNT WORK. Is there a way to look up my product code?

  • Anonymous's avatar
    Anonymous
    13 years ago
    I've isolated your the account the game is tied in to, I'll pm you to move on from there.

    In the future, try to understand the position of our advisor: he can't let you bluff your way through this (as gorath put pretty accurately) and there isn't much he can do to assert account ownership. So just chill out, and reach out. 🙂

14 Replies

Show More
  • Anonymous's avatar
    Anonymous
    13 years ago

    Also understand why i'm very mad. I bought a $60 game, played it and loved it. I try to log on later and I can't. When I contact customer serverice they say to solve it by myself. If you were in my poistion would you be mad?

  • Anonymous's avatar
    Anonymous
    13 years ago
    I've isolated your the account the game is tied in to, I'll pm you to move on from there.

    In the future, try to understand the position of our advisor: he can't let you bluff your way through this (as gorath put pretty accurately) and there isn't much he can do to assert account ownership. So just chill out, and reach out. 🙂
  • PlatanoM4n's avatar
    PlatanoM4n
    7 years ago

    Me too and I don’t know what to do. EA has no support number or anything 

  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    7 years ago

    @PlatanoM4n  - You can contact support via instructions here: https://answers.ea.com/t5/EA-General-Questions/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100#ContactSupport

    Please note what they say: contact methods available to you such as Phone, Email, Chat or Answers HQ, depend on which Topic and Issue you select. It is important to select the correct situation for your problem type. To speak to someone about your account, go to https://help.ea.com/en/contact-us/

    Select your region and login. Then choose the topic "Manage My Account" or "Find a Missing Game" to get to a game advisor. 

    I hope this helps. Good luck

About SimCity Franchise Discussion

Do you have what it takes to be mayor? Share your city-building experience and strategy with the SimCity forum community.1,736 PostsLatest Activity: 3 months ago