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bobrad2005's avatar
6 months ago
Solved

How can I transfer a game to another comupter?

In 2013, I purchased Sim City through Amazon as a digital download. It worked fine when I installed it, but recently I tried to download it on a new computer. When I used the redeem code that Amazon supplied for me, it said my redeem code was already used. When I reached out to Amazon to get a new code, they said I had to contact EA. Is it possible to transfer my game that I purchased (and have proof of purchase) to my new computer? 

  • Hi @bobrad2005 , you must have probably already registered your game on a different account. Try to login with different credentials on EA app, and if you can't find it at all, our EA Help agents will be able to locate the game for you and sort you out: Contact EA Help

1 Reply

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi @bobrad2005 , you must have probably already registered your game on a different account. Try to login with different credentials on EA app, and if you can't find it at all, our EA Help agents will be able to locate the game for you and sort you out: Contact EA Help

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