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Is this when attempting to update? or when attempting to connect to/select a server?
If on update, try the following:
PC 1 -
Go to C:\Program Files (x86)\Origin Games\SimCity\SimCityUserData\Patches\UpdatedApp
Copy all the files
Paste them in to C:\Program Files (x86)\Origin Games\SimCity\SimCity and overwrite all files.
Restart SimCity
PC 2 -
https://help.ea.com/article/Where-can-I-find-the-SimCity-Recovery-App
Mac -
Go to Applications;
Move to Trash;
Empty Trash;
Reinstall from Origin.
Let us know how the above goes.
After I downloaded the game when I open it to play it keeps saying server unavailable. Every server I pick it wont connect.
@fatcaddy67 wrote:After I downloaded the game when I open it to play it keeps saying server unavailable. Every server I pick it wont connect.
Hi @fatcaddy67 - Are you still having this problem? When this happens, it usually means that either something is blocking SimCity from opening, or the program didn't fully install. Did you try the suggested solution to copy the update files to SimCity folder?
Go to Program Files (x86)\Origin Games\SimCity\SimCityUserData\Patches\UpdatedApp Select all files (Ctrl-A) and copy (Ctrl-C). Go to \Program Files (x86)\Origin Games\SimCity and paste (Ctrl-V). Choose to overwrite any files that already exist. Always run installation files "As Administrator".
Here are a few things to try/check (don't panic, it looks like a lot, but it's just a lot of little checks):
- Firewall and Antivirus - Make sure SimCity.exe and Origin.exe are added to exception lists. If you have BitDefender installed, disable it.
- Graphics drivers and Windows OS are patched and updated to newest versions
- SimCity.exe and Origin.exe - Set them to run "as administrator"
- Nahimic 2 from MSI - this is an audio management program that comes with MSI motherboards. Disable or uninstall it. Nahimic 2 is known to cause this issue.
- Disable Origin in-game In Origin main menu, right-click SimCity icon, Game Properties, check the box that says "Disable Origin In-game"
- Run in Windows 7 or 8 compatibility mode - right-click SimCity shortcut; choose Properties > Compatibility tab > Check the box to run in Win 7 or 8 compatibility mode
- Disable Proxy if you're using one. If you're not, try using one.
- Monitor Settings - SimCity does not work with dual monitors, so set it to use one only. Also, no higher than 1080p resolution (no 4k)
- No Mods - if you have any installed, uninstall them
If none of these work, try a Clean Boot and attempt to launch SimCity. If it launches, you'll have some detective work to do. Enable one startup program at a time, reboot, try SimCity, until you find the program that is blocking it. Once you find the offending program, disable or uninstall it. You should be able to launch SimCity successfully without doing the clean boot after disabling the offending program.
Definitely post back and let us know whether something worked. If it still won't run, reply back with any error messages you're getting and attach a dxdiag report. How to Dxdiag
