Forum Discussion

Anonymous's avatar
Anonymous
7 years ago

One of my cities is in endless "rolling back" phase

Ive a full region, but unfortunatelly one of my cities is in endless "rolling back" phase more than 1 week ago. Unfortunately there is no "ROLLBACK" or "ABBANDON" button to click. Does anybody any i...
reikesh's avatar
reikesh
7 years ago

I also have this problem i will make a topic also about it i dont have the reroll button, but he won't load my city second time it happens ( 2 region's) i talked yesterday with a customer service.. i will later tel what we all tried but none worked.. i;m afraid i i start a new region it will happen again 

BlackjackWidow's avatar
BlackjackWidow
Hero (Retired)
7 years ago
Hi @reikesh I'm sorry you're also having this problem. When multiple people report this rollback problem within a few days of each other, I am convinced it means there was some sort of server connection glitch or blip while you were playing.

Unfortunately, if the error is on their end, I don't think there is much that can be done on our side. Because the game is not being actively developed anymore, it's really hard to get anything done from that side.

I did send a message to a Community Manager, to see if there's any solution on that end that I can't do. I can't guarantee that it will never happen again if you start a new region, but I can say that it rarely seems to happen. Maybe once or twice a year, and only to your region if you're actively playing at the time it happens.

I'm afraid that's the best we can do for right now. You don't need to start a new thread, since this one is about the same timing. I suggest monitoring this thread, and pressing the "me too" button on the 1st post. Let's see if we get any info in the next couple of days.

Thanks for posting your experience. Happier Building!
  • reikesh's avatar
    reikesh
    7 years ago

    i will do that then hehe the chat talker advice me to make a new topic but this is fine also. again i dont see the reroll button or  it is rerolling.. en again a few days ago i had in on region 1 and start over and now it happens on region 2.. but i will make a new game  for the last time.. 


    • BlackjackWidow's avatar
      BlackjackWidow
      Hero (Retired)
      7 years ago
      Ok - I want to be certain I'm understanding. Can you enter the cities? You say there is no button to roll back the city, what exactly is the issue?

      Sorry, I looked at your pics, having problems understanding - is your progress gone? What is the English translation for the red writing on the button in the 2nd picture?
      • reikesh's avatar
        reikesh
        7 years ago

        No that city of the picture i can't enter. if i try to enter. the game wil say Not avablie at this time..( and then the game will return to main menu) en yeah no roll back option and if i'm my town 2 then  it lookes if my town is empty but as you can see on the second pic i have money and ppl living there ( this is the same problem on my first region) the red text is sying need Fireman!! hehe it was going of controle because of the roads
        hahaha. But  somethin you said erlier i think  is also true i think.. i played the city for a few hours that evening.. and wanted to make my second city in de region.. and when i wanted to go back to the first there was no first.. and you said it only happpend 1 or 2 times a year something like this but..  i have in on 2 region in 3 days of something ?


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