"invalid code".. It's in the wrong format (should be 5 sets of 4 alphanumeric codes separated by dashes) eg. try without dashes
"code already used".. the game code is already registered to an Origin account.
As for your issue, the "code invalid/used " message means the code is already registered to an Origin account. There can be number of reasons for this. Check if you have your Cap on
Did you purchase the disc online? Used? The game code is only redeemed once. After it has been registered to an Origin account, it becomes used.
Did you enter the code and nothing happened, then reenter it? This can be common for DVD installs. If that's the case, the code has been registered and you have to wait for the game to be activated (the game entry shows up in your My Games library) before the install will continue.
1st Make sure you are logged into the account on which the game/s were registered.
If you're getting the "code already used" message, it means the game code has been registered.
Please make sure you have "Show: All Games" in MY GAMES selected. Have also a look at "Hidden Games" because manually hidden games will not appear in the "All Games" view.
You can contact a game advisor via live chat from your computer for more information. Requires an Origin account and the installation of the Origin client.
AHQ a public forum ,since it would involve accessing your account which we cannot do in AHQ.
In order to solve your problem you will need to speak with at game advisor at EA Customer support: https://help.ea.com/contact-us
For any issues redeeming game codes/packs or points, please follow these steps to contact a game advisor for more help:
1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.
2. Where it says: ’What Can We Help you With’, type in ‘FIFA 2014’
3. Click Find Solutions
4. Select "Billing/Purchasing" from the drop-down list and also select your platform from the list.
5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
The Window Will Open...
You’ll now see the currently available contact options. These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.
For customers in North America:
- Select "Call me."
- Enter your phone number.
- Select "Submit."
For Customers outside of North America:
- Go to the "choose a contact method" section
- Contact us using the telephone number provided within the listed opening hours
Please be aware that it is likely that the agent you speak to will need to confirm information on this account.
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Hope this helps
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