Re: SimCity: My city has been processing for the past 5 months

@jusobreiraSeems more and more to me that EA doesn't give much about the issues we have.

Call me addicted to SC2013, but with over 7600 hours of SC2013 since the release date (mostly running in the background), I do think I have the right to ask EA to look into it. As others, who may have way less or similar hours in this game, have too.




What bothers me the most, is that forum mods (whether they work for EA or not), tend to lay the problem by the user itself. Which, after reviewing thousands of posts on mostly Reddit and Twitter, is not the case. Nobody gets a real answer. Everybody keeps getting told to 'fix corrupted files or deleted particular contains from a said folder' in order to get it to work.

But the main issue here, is that since Thursday almost everyone playing SC2013, is getting the  'your city is not processing blablabla'-error.

Apart from the lack of support under Windows 10 X64 for SC2013 (even in 2013/2014 the majority of the gamers already used an X64 OS), this is again a sign that EA does not care too much about it. I know that games are not that expensive anymore, especially older ones. But that doesn't mean that a game like this one should be left alone with all its negative perks and bad coding without support. If I buy an Audi S8 or a Dacia Sandero Stepway, I get support for either cars no matter the cost. What's the deal here with games then ?
Apart from the lack of support (like: no support at all) for the game TDU2 (Test Drive Unlimited 2) which launched in 2011 and shut down in 2017, this game is the runner up.

I don't want to start a whole discussion here whether this or that is better of worse, but another thing that annoys a shitton to me is that most people cannot claim an abandoned city 'because they don't have the necessary packs'. I have the complete edition and still I cannot take over some abandoned cities 'because I'm missing something'. That was not the whole idea behind(re)claiming an abandoned city right ?

But again, fix your damn servers or take it offline. This is no good for anyone who's a huge fan (like me) of the SimCity-games, over any other city building game out there that have 0 issues (CitiesXL/CitiesXXL for example or Cities Skylines).

It comes to this, we demand either a solution or an explanation as to what causes the issues in the past week. Stop replying with 'fixes' that do not fix the issues here.
Nobody is so stupid not to look at (older) topics that have already hit the spot on this forum.

Just a reminder that this is a Player helping Player forum. Since SimCity is a legacy game, there are no devs to either monitor this forum or fix anything in the game. We can only try to work around existing bugs or use the (limited) tools at our disposal to try to fix something from the client side. 

I am not a mod or dev, I don't work for EA - I'm just a player who tries to help other players by sharing info that I've learned. For processing errors like this, I've always tried to explain that a lot of times this is a server-side issue and there might not be anything that we can do. The steps I recommend are things that have worked for some people. If they don't work, there's not much more we, as players, can do. It's not blaming another player to offer troubleshooting help.

A completely new issue with the servers, as this appears it might be, should be brought to EA's attention through EA help. Not sure if anyone has contacted EA directly, but I will try to get the issue looked at and escalated. 

Hey all, 

Thanks for reaching out about this. I'll pass these reports along to the team for a look. 

Also, I want to remind everyone to stay civil with other users here on Answers HQ. I know that running into issues like this can be frustrating, but there's no need to attack anyone for trying to help. I'd encourage everyone to review the Answers HQ rules & guidelines when they have the chance. 

/Kent

Yes, I know.

I've called EA support in Brazil and they've instructed me to write in this forum. I always do what the moderators and other roles recommend to me.

By the way, thanks <3