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Re: Simcity wont launch

Hi @dragzonox - when this happens, it usually means something is blocking the game's access to the Internet. Always run installation files "As Administrator". 

  1. Make sure your firewall and antivirus are not blocking SimCity.exe, and that it is added to the exception lists. I know when mine updates, it occasionally likes to change settings for no good reason. If you have BitDefender installed, disable it.
  2. Make sure your graphics drivers and Windows are patched and updated 
  3. Set the desktop icons to run SimCity.exe and Origin.exe as administrator
  4. If you have the sound program Nahimic 2 from MSI installed, disable or uninstall it. Nahimic 2 is known to cause this issue.
  5. In Origin, right-click SimCity icon, Game Properties, check the box that says "Disable Origin In-game"
  6. Set the SimCity desktop icon to run in Windows 7 or 8 compatibility mode.
  7. If you have any mods installed, uninstall them

If none of these work, try a clean boot and attempt to launch SimCity. If it launches, you'll have some detective work to do, enable one startup program at a time, reboot, try SimCity, until you find the program that is blocking it. Once you find the offending program, disable or uninstall it. You should be able to launch SimCity successfully without doing the clean boot after disabling the offending program.

Please post back with results, and any error messages if it still won't launch. Good luck!

13 Replies

  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    7 years ago

    That is definitely frustrating. You're sure you don't have MSI's sound program Nahimic 2? It's an audio management program that comes with MSI motherboards, and it can cause problems like this. Also you have to run Origin in the background, but it would normally pop up an error message, which I didn't see in your video.

    A couple of other things - SimCity is an old program, it does not work well with 4k monitors or dual monitor settings. Double-check your display graphic settings - set your display to single monitor mode (sometimes it gets set to dual even if you have only one monitor, so definitely check), and set your desktop display to max resolution 1080p. If you're using a proxy, disable it. 

    Right-click the SimCity icon and choose Properties > Compatibility tab > Click "Change high DPI settings" > High DPI scale override. Click the checkbox override scaling behavior and choose Scaling performed by Application. Click "OK", then on the same tab make sure it's set to "Run As Administrator" and "Windows 8 compatibility mode". (I know you can just choose to "Run as Administrator" when you launch, but it seems to be best to set it and run from a desktop shortcut instead of any other way)

    Go into Origin and right-click the SimCity icon, uncheck "Enable Origin In-game". Right-click SimCity in Origin and choose "repair game". Really hoping this helps. If not, reply back with a Dxdiag report so we can see more info.

  • vector3d_86's avatar
    vector3d_86
    Rising Rookie
    7 years ago

    I searched add remove programs, for Nahimic 2, didn't find it. I have an ASUS motherboard btw.

    My monitor is running, 1080p, nor using a proxy

    I changed the settings a instructed to the file in: Origin Games\SimCity\SimCity\simcity.exe

    - DPI settings, run as windows 8, and as admin.

    I had Origin in-game turned off. Repairing the game, didn't do anything.

    I'm going to reinstall origin next?

  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    7 years ago

    lol - pretty sure you've been here before, yes - if I were you, I would do a complete uninstall of Origin and SimCity. When you reinstall, do both "as administrator". 

    I see by your dxdiag report that you have GTX 970 video card. I *think* I've seen some issues on the board regarding that particular card. You might want to search the board for that specific board to see if there's anything else we haven't tried. There's also an error related to steam listed - I honestly am very bad at reading dxdiag reports in general, and even worse when it's not in English (I so admire you for being able to converse in English when your first language is Danish - wish I were that talented).

    Anyway, I'm going to page my favorite troubleshooter @EA_Mai, who may be better able to help. Any help you can give, Mai, would be very appreciated.

  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    7 years ago
    @dragzonox - just checking in, did you resolve your issue?

    I did some more searching, couldn't find anything related to the video card, so I must have had something else in mind.
  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    7 years ago

    I think you have it covered, @BlackjackWidow 🙂

    Another thing I can think of, as I see you have several devices connected, is disconnecting as many as possible, those you don't need to play. For example, a webcam, second monitor, controllers, etc. Leave the basics - a keyboard, mouse and monitor, then turn on your computer and give it another try.

    It's not likely to be the cause but doesn't harm to give it a try, considering you have the basics performed already.

    Thanks,
    -Mai

  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    7 years ago
    There have been issues with dual monitor setups and SimCity. I mentioned in earlier post - great idea to just disconnect as a test.
  • vector3d_86's avatar
    vector3d_86
    Rising Rookie
    7 years ago

    I only have one monitor  connected to this pc, and it dosen't seem to do any diffrence when disconnecting the usb deviceses 

  • vector3d_86's avatar
    vector3d_86
    Rising Rookie
    7 years ago

    then I got no internet, and no connection to the EA servers

  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    7 years ago

    @dragzonox wrote:

    then I got no internet, and no connection to the EA servers

    Right - That's ok, it still will help to troubleshoot what is blocking the game from opening. Origin will tell you you're not connected to the Internet; that's fine, we're just testing. If you click through the "error" messages, SimCity should open. If it does, you should get to the opening menu. 

    If you can open SimCity normally after a clean boot, then you can find which program is blocking it. It is a pain! Enable a few programs at a time, reboot normally and try SimCity again. Keep enabling a few programs at a time > reboot > try SimCity. Eventually the program will stop launching, so you know that one of the last few programs you enabled is the problem. Then narrow down from there.

    For example, you enable 5 programs in the startup list and when you reboot, SimCity hangs on launch. Go back in to the startup list, uncheck one of the 5, reboot and check again. Do this until SimCity launches again. Whichever program you unchecked last is the culprit. Then you will want to leave just that one unchecked and check all the others again. Microsoft help explains it a little better, I think: *Edit - having problems getting the right link to it. Scroll down on the page https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows to the part that says "How to determine what is causing the problem after you do a clean boot" and follow the steps.

    If you find a program that is blocking SimCity from launching, please reply back so we all will know what was causing the problem. 

  • vector3d_86's avatar
    vector3d_86
    Rising Rookie
    7 years ago

    I give up, I'll come back if there comes an easier solution. 

  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    7 years ago
    I'm sorry, I know it sounds like a lot. If you feel better later, at least try opening SimCity after a clean boot. If it works, you can play offline without the troubleshooting part.

    If you change your mind, post back. I'll try to help with easier steps.