I have tried everything I've seen and nothing is working. I can't launch a new city in multiplayer or singleplayer, and my multiplayer city is unreachable. What is going on? This all started because my multiplayer game completely froze and I had to force close everything.
@gracefulcluts wrote:
I have tried everything I've seen and nothing is working. I can't launch a new city in multiplayer or singleplayer, and my multiplayer city is unreachable. What is going on? This all started because my multiplayer game completely froze and I had to force close everything.
Hi @gracefulcluts - Are you getting the message "Unable to Load City at this Time" when trying to claim a new city, or only on the existing multiplayer game? Unfortunately, if your game locked up while playing a city online, the server side data is likely corrupted and the city is probably lost. That should not affect your ability to claim new cities, though.
If you're still experiencing a problem with new cities, please reply back and let us know exactly what happens.
If you're on PC, include a DxDiag
To post your DxDiag:
1. Select the 'Choose file' button below the post box
2. Find the DxDiag file and select it - hit Open
3. Add text to your post and hit Submit
If on a Mac - https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162 Which version of the game are you playing? Purchased from EA through Origin or from Aspyr through the App Store? Are you playing in online or offline mode?
I kept getting Can't load city at this time error and I followed all your steps deleting folders and such now I am getting cannot load region or city at this time. What is going on? Everything was fine yesterday today I cant load anything!!!
Here is my Dxdaig
@thestagna22 - It sounds like you may have a corrupted save. It can happen with any game, but especially if you're playing online and the server connection drops on saving. Are you playing Online/Multiplayer or Offline/Single Player?
Double-check the following:
Firewall and Antivirus - Make sure SimCity.exe and Origin.exe are added to exception lists. If you have BitDefender installed, disable it.
Graphics drivers and OS are patched and updated to newest versions available
SimCity.exe and Origin.exe - Set them to run "As Administrator"
Nahimic 2 from MSI - this is an audio management program that comes with MSI motherboards. Disable or uninstall it. Nahimic 2 & 3 are known to cause this issue.
Disable Origin in-game In Origin main menu, right-click SimCity icon, Game Properties, check the box that says "Disable Origin In-game"
Completely log out of SimCity and Origin, then launch Origin "As Administrator". Right-click SimCity and choose "Repair"
Launch SimCity after the repair completes and instead of choosing "Continue", choose "Play" to pick your region and city from the list
If you get an error trying the city in question, try loading a different city in the region, if possible. Sometimes you can bypass an error like this by loading the affected city from the regional view of another city 🤞
Hi, I have the problem too. I really tried every single step. I just can't go into town anymore. The interesting thing is that my friends, who also play in the region, can no longer go to my city either. The area of the city is shown undeveloped for all of us, if you click on it you can see how many people live in the city and how much money the city has. For me, the error has now occurred in two other cases, with other cities. Each time I sent a large sum of money (10 million) and then changed the city.
@thedontonn wrote:
Hi, I have the problem too. I really tried every single step. I just can't go into town anymore. The interesting thing is that my friends, who also play in the region, can no longer go to my city either. The area of the city is shown undeveloped for all of us, if you click on it you can see how many people live in the city and how much money the city has. For me, the error has now occurred in two other cases, with other cities. Each time I sent a large sum of money (10 million) and then changed the city.
Hi @thedontonn - it seems that you probably have corrupted data on the server side, especially since none of your friends in the region can access your city either. It can glitch if you have a problem communicating with the server, especially when you're exiting the city. You might be able to save the city if you can get a rollback option, but you'll want to ask your friends to save and exit SimCity first. That way, the only data synching happening would be between you and the server.
Make note of the server and region/city name, to be sure you can get back to the right place. Then ask everyone to log out of SimCity. This includes you.
Log into SimCity. Instead of choosing "resume", click on the "Play" button. Choose the region and your city from the play screen. If it gives you a choice to rollback your city, then choose that option. You might lose some progress on your city, but at least it will recover.
If you still can't get into your city, log out of both SimCity and Origin. In Windows Explorer, move the entire SimCityUserData folder to your desktop. Default location is: Program Files (x86)\Origin Games\SimCity\SimCityUserData\ This will also remove your config settings & server history, so they will need to be re-selected after starting the game. Then log back into Origin and SimCity > choose your server > if you're asked to do the tutorial again, go ahead and start it, but you can exit by choosing the options (right-hand top of the screen), then click Exit to Main Menu.
Enter your city by clicking Play and loading from the region. This should force a download/synch from the server, so that you have the same information on your PC as the server has. If the server has corrupted data, you may be given the option to rollback the city, which you should do.
When you're exiting the game, choose the "Save and Exit" option. This makes sure that the server saves/synchs before exiting the game. If this is happening when you gift simoleans, make sure that you stay in the gifting city until you see that the gift amount has come out of the budget. Then save and continue to load the receiving city. You have to let the receiving city run while waiting to receive the gift. A city on pause will never receive the gift.
Hey, I have looked through everything here and nothing seems to work. I haven't played the game in a number of years and when I go to multiplayer and click play in my old city it gives me the error. Any ideas on how to fix it?
