Region locked game

Hey, game was gifted to me years ago, physical copy. I tried installing it but can only install it in Polish Hungarian or russian. 

Support refuses to help, even though I found this post and an older reddit post from over 10 years ago saying EA gave them an English key of the game so they could install the game in English. This lead me to believe support does honor physical purchases of the game.
However, I was told that physical copies are not honored, that had the game been purchased from the EA or Origin app, that they would have helped me.

I wanted to ask if anyone has dealt with this, has a friend who dealt with this, and how realistic is it to expect EA support people to grant me the same offer.

If I shouldn't count on this, let me know, I'll go kick dust and give up on playing this game again then.