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I am assuming I am having the same issue as you guys, I did type up another thread (as follows);
I have been playing the SIngle Player all afternoon then decided to check to see if I still have any online cities. As soon as I clicked multiplayer it threw me out of the game and says incorrect login information please check your credentials and try again. They are the credentials I have used since way back to 2013. TBH I have been enjoying myself on the SinglePlayer. So;
- I reinstalled it
- took my PC offline and allowed me to select Single Player BUT needs to go online to confirm something. So I clicked okay on the pop up which takes me back to the main log on screen and it still says multiplayer.
- Reinstalled it AGAIN and same thing.
- I appear to be stuck trying to get onto Europe West 4, which it says it is available.
EA, is there an issue with the servers OR an advanced launch command that lets me simply start the game in single player mode.
Please assist!
Hey everyone,
Thank you for reaching out about the error you've been seeing.
We are currently looking into this error message. We appreciate you bearing with us while we're investigating this.
- 2 years ago
Glad EA is now aware of the issues, Ive been troubleshooting for over an hour lol
- 2 years ago
I agree I was looking at old post that said that they just had to wait and hope they fix the problem none had said that they did anything that helped or solved the problem it is a waiting game literally
- 2 years ago
It has been almost 24 hours.
- 2 years ago
any update regarding this issue please EA?
- 2 years ago
The app restarted for me twice saying that they had fixed the problem but it still says incorrect login it has been since Sunday for me. I looked at old post with the same issues and the time to resolve the problem was more than a week some were longer
- 2 years ago
Mine is working now hopefully everyone's is working as well enjoy your game
- 2 years ago
All the multiplayer cities are no longer available however my single player cities are still there
- 2 years ago
i want play the game can you fix it !
- 2 years ago
great
After some years I wanted to try it again just to see if it was as bad as I remembered and here I am
- 2 years ago@EA_Kent NOT
- 2 years ago
Any news??????
- 2 years ago
It is working again. Thank you @EA_Kent and to all else involved in getting the servers up and running. 🙂
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