Forum Discussion

2 years ago

Sim City will not install

I am unable to install the game. It gets stuck on preparing. Please help. I have uninstalled the app and reinstalled. I have cleared the cache. Nothing seems to work. I am on Windows 10 and everyth...

EA_Cath

Community Manager

2 years ago

Hi @sidegambler ,

Have you tried adding EA app as an exclusion to Windows Security? It can help with this type of issue. You can add the following files to the exclusion:

EADesktop.exe, EALauncher.exe & EABackgroundService.exe in C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

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SimCity 2013 unable to launch

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