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MonorailMan's avatar
MonorailMan
Seasoned Traveler
9 months ago
Solved

SimCity (2013): "Incorrect login information. Please check your credentials."

Started getting this for the first time this morning. I accepted an update, had to login to an "activation" screen, and was able to play once. Now, I get this "Incorrect login information. Please check your credentials." error.

I've tried fully uninstalling, repairing, deleting the SimCity folders across %AppData% and my Documents folder.

I tried changing my EA account password and refreshing those credentials in the EA app. I tried App Recovery on the EA app, even reinstalled the EA App.

My other EA Games, such as The Sims 4, Star Wars Squadrons, etc. work just fine.

OS is Windows 11 24H2.

bug
simcity (2013)
technical issues
  • EA_Cade's avatar
    EA_Cade
    9 months ago

    Hey all!

    This issue should be resolved as of ~12pm PDT. Please let me know if you run into any issues. 

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  • AlyssaPrincessTV's avatar
    AlyssaPrincessTV
    Rising Novice
    9 months ago

    Thanks!  EA support told people here all sorts of misinformation. From the game getting sunset to there being no problem at all.  Something really needs to be done to improve the quality of support they give.

  • I-yonatan-I's avatar
    I-yonatan-I
    Seasoned Novice
    9 months ago

    Feedback:

    +1 on improving the first line support, EA_Cade  

    I was told the game is working and the issue is local to me only. 

    thing is , the issue happened mid session me and a group of players got kicked out, and we were unable to login for almost 3 full days.

    it's better to hear from support " i don't know, but im checking"

    instead "its working for us, the issue is with you" 

    maybe chasing tickets/chat and closing them fast is the motivator instead of the actual quality of the response.

    i understand most issues lie between the keyboard and the chair, but this was obviously not the case on this one, and resulted in 3 days of downtime(!) , 

    I manage servers for the living .. this is actually unacceptable turnaround in my world, 
    I would expect a company as reputable as EA to be on point in these kind of issues.

    how to fix? well , I understand it's legacy code... , so just poke at it from outside , spin a vm that automates login attempt and capture the packet in case of error to notify a human to look at it.

     

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