Purchased simcity4 deluxe (cd version) over 10 years ago at Target. Tried to install on Win 10 machine with no joy. Based on rec, tried contacting EA customer support. They said I should contact Target for resolution. Me thinks BS.
(10/18/2020, 4:15:05 PM): I'm trying to install Simcity 4 on a win 10 machine. I purchased it many years ago. The program will not start.
Deepika (10/18/2020, 4:15:48 PM): I will surely look into the details and would provide the best possible resolution for it.
(10/18/2020, 4:15:49 PM): To clarify... the program installed ok. It just won't start.
Deepika (10/18/2020, 4:22:31 PM): I am checking this for you.
Deepika (10/18/2020, 4:40:05 PM): Brandon, are you getting any error message while launching the game?
(10/18/2020, 4:40:29 PM): no error messages... game wont launch
Deepika (10/18/2020, 4:43:21 PM): Please login here: www.origin.com and go to games library and see if you can launch the game here.
Deepika (10/18/2020, 4:45:26 PM): Did you login?
(10/18/2020, 4:45:47 PM): i did... trying to launch now
(10/18/2020, 4:46:14 PM): it wants me to purchase it...
Deepika (10/18/2020, 4:47:12 PM): Just to confirm, you have the game already. Right?
(10/18/2020, 4:47:29 PM): YES
(10/18/2020, 4:48:16 PM): when i try to refgister in origin, it says product code unrecognized
Deepika (10/18/2020, 4:48:51 PM): May I know where did you purchase the game from?
(10/18/2020, 4:49:45 PM): target
Deepika (10/18/2020, 4:50:42 PM): Thank you for the information.
Deepika (10/18/2020, 4:52:04 PM): I am afraid, for the game to work and launch the code has to redeemed to your account first as the code is not working. and we have no information about the purchase of this and I have consulted our team to check if there is anything else we can help you with however for this you will have to contact the retailer itself and I hope you understand the billing details are in the same place you purchase the product from and in this case you will need to contact the retailer itself as they have the details of the product sold and the billing details for it which can be checked from their end and not from our end.
Deepika (10/18/2020, 4:53:04 PM): I would suggest you to contact the retailer and check it from there so that you get this resolved.
(10/18/2020, 4:53:33 PM): what do you need? a purchase receipt?
Deepika (10/18/2020, 4:54:16 PM): We cannot check this from our end so you will have to contact retailer.
Deepika (10/18/2020, 4:54:44 PM): If we had any option to check this from our end I sure would have however we have no option to do that for a product purchased from somewhere else as we have no details of what code was sold and it's billing details to validate.
Deepika (10/18/2020, 4:55:09 PM): We have got contacts regarding this and you need to contact the retailer itself for this.
Deepika (10/18/2020, 4:55:22 PM): Let me explain how this works.
Deepika (10/18/2020, 4:57:20 PM): When a game is given to retailers to sale all the rights of the game and related to it is given to the retailer so that they can help up with any issue faced later on in game, when anything is given for selling we cannot hold half the information to us which is why we cannot check anything related to game when it's purchased from retailers and they definitely can check and help you with this so please don't worry.
Deepika (10/18/2020, 5:00:25 PM): I hope the information that I have provided has closed your issue and clear your confusion with this. Is there anything else I may help you with today?
(10/18/2020, 5:01:43 PM): this was not a digital download purchase from target... i purchased the game cds in a sealed package. i fail to see how target has anything to do with it...
Deepika (10/18/2020, 5:03:54 PM): When a game is given to retailers to sale all the rights of the game and related to it is given to the retailer so that they can help up with any issue faced later on in game. So in CD games you get a code which you need to redeem it to your account if there is any issue redeeming it it has to be reported and contacted to retailer.
Deepika (10/18/2020, 5:05:59 PM): Because when the games are given for selling we cannot hold half the information to us which is why we cannot check anything related to game when it's purchased from retailers and they definitely can check and help you with this so please don't worry.
Deepika (10/18/2020, 5:09:32 PM): Since I have provided you the required information regarding this case, Is there anything else I may help you with today?
(10/18/2020, 5:09:58 PM): is there a department at target i should speak with? do you have a phone number?
Deepika (10/18/2020, 5:11:07 PM): I am afraid, we are EA Support and we have no information about other retailers however you can check online and see if you can get it. I am sure that will help.
Deepika (10/18/2020, 5:11:50 PM): Brandon, Is there anything else I may help you with today?
Deepika (10/18/2020, 5:15:06 PM): Are we connected?
(10/18/2020, 5:15:19 PM): so... you don't have info about other retailers, but you give "half the information" regarding the software to the same retailers?
(10/18/2020, 5:15:59 PM): seems like a classic case of "its not my fault".
Deepika (10/18/2020, 5:18:38 PM): I am afraid, we can help you with the details of where can you contact for a specific issue however as we cannot check the game details from our end because we have no information of it same like that we have no information of it's help line. If it had been an issue from our end we could help you with that I hope this clears the confusion here for you.
Deepika (10/18/2020, 5:18:48 PM): I’m sorry but I have provided you with the available resolution for the issue, Is there anything else I may help you with today?
Deepika (10/18/2020, 5:21:59 PM): Are we connected?
(10/18/2020, 5:22:06 PM): issue not resolved. i will contact target, but expect to be laughed at.
Deepika (10/18/2020, 5:22:55 PM): Please contact retailer as only they will be able to check this for you. Thank you for giving me a chance to serve you. For any queries you can always check our knowledge base at help.ea.com and Answers.ea.com.
Deepika (10/18/2020, 5:23:06 PM): Thank you for contacting EA Help. Good bye and take care of yourself.
Deepika (10/18/2020, 5:23:10 PM): Stay safe.
