Simcity 4

So I have been trying to contact EA tech support with a problem I had with my Simcity 4 deluxe - I have a CD of Simcity 4 deluxe, I can install it but it won't launch. I searched the web and found that due to some update in the windows 10 system, the game is blocked or something like that.

I thought I could redeem the digital version using the code in the CD box, but it didn't work.

I tried to contact EA tech support, but I can't figure out the support system - I opened a case, recieved a mail about opening that case, and after a while the case became 'resolved' although I couldn't find any response from them!

I tried to find a live chat, from different browsers, no add-ons, and yet for some reason every time I try to contact them I reach a page with this statement:

"Thank you for contacting us. We’d love to troubleshoot your issue and get you back in the game!
​To speed up that process, we need to talk to you on the phone."

There's nothing else in that page - no live chat, no phone number,

So I guess the help I need is:

1. Is there a way to make the CD work on my windows 10?

2. If not, Can I get a digital copy to replace the CD? and how?

3. How can I contact EA tech support?