There is one official tech section. This isn't it. This is a Beta site, separate from the Help Center, and the only EA employees are here to keep the peace, not support the game. Complaining that EA doesn't respond in these message threads is wasting space and time here.
"Welcome to EA's new Answer HQ!
Whether you’re a seasoned veteran or brand new to the gaming world, everyone needs a little help sometimes. So we’ve created EA’s new Answer HQ. It’s a community initiative to have players share their gaming expertise with other players. This is the place where your ideas shape the community, where sharing knowledge is rewarded, and where you can climb the ranks to be the hero."