Simcity 5 keeps crashing.
I play the game and after a little bit it crashes, it says "sim city as stopped working" i know it has nothing to do with my graphix card or anything because it used to do it with simcity 4 not that ...
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Just updated to the new client. Game starts loads my city then BAM 10-30 seconds later the crash comes.
No log files that I could find. Event viewer reports the below.
Faulting application name: SimCity.exe, version: 3.0.0.0, time stamp: 0x518aee84
Faulting module name: d3d9.dll, version: 6.2.9200.16384, time stamp: 0x5010a8f5
Exception code: 0xc0000005
Fault offset: 0x00007013
Faulting process id: 0x142c
Faulting application start time: 0x01ce4d2452bbd834
Faulting application path: C:\Program Files (x86)\Origin Games\SimCity\SimCity\SimCity.exe
Faulting module path: C:\Windows\SYSTEM32\d3d9.dll
Report Id: c6903eee-b917-11e2-beb8-c8600076e96d
Faulting package full name:
Faulting package-relative application ID:
Obviously the issue with crashes is that wildly different issues can cause the same outcome (the crashes you are seeing). What may be perceived as one problem can and likely is an array of different issues.
In order to help everyone with the troubleshooting, please provide a DXDiag along with the event viewer reports / crash logs.
In order to help everyone with the troubleshooting, please provide a DXDiag along with the event viewer reports / crash logs.
I'd be happy to do that. Please refer me to a tutorial on how to provide those things.
@eafrancois wrote:
Obviously the issue with crashes is that wildly different issues can cause the same outcome (the crashes you are seeing). What may be perceived as one problem can and likely is an array of different issues.
In order to help everyone with the troubleshooting, please provide a DXDiag along with the event viewer reports / crash logs.Note:
http://www.google.com/search?q=how+can+I+access+my+event+viewer
For the convenience of those who do not want to sift through the results of a broad google search, I've attached a link here for generating DXDIAG report straight from the EA site:
DXDIAG Reports: https://help.ea.com/article/how-to-gather-dxdiag-information
Event Viewer Tutorial link to follow once I find it.
If anyone else can provide a direct link to a tutorial, please feel free to support.
@eafrancois wrote:
Obviously the issue with crashes is that wildly different issues can cause the same outcome (the crashes you are seeing). What may be perceived as one problem can and likely is an array of different issues.
In order to help everyone with the troubleshooting, please provide a DXDiag along with the event viewer reports / crash logs.I think my last post is more than enough.
- The full DXDiag would be more helpful, at least the part with the graphic devices. 🙂
