I play the game and after a little bit it crashes, it says "sim city as stopped working" i know it has nothing to do with my graphix card or anything because it used to do it with simcity 4 not that long ago. I dont know how to fix it, It will not stop crashing. I dont know if its origin but im starting to dislike origin a lot because of these issues.

It seems to happen to me within 10-15 minutes of starting a new city. If i get past that mark it seems to run fine.

It is doing the same thing to me everytime and it does not save my city....so I have to start over. Fingers crossed for a patch. My compter is brand new

Yep, same problem here. I was able to play for two hours last night without any problems. This evening the game keeps crashing when I start a new city after about 15 minutes or so. Just crashes to desktop without saving the city. Really frustrating as I'm on my 5th start now.

I'm getting the same thing, too. My first city never crashed, but when I made a new region, I can't seem to get more than a few minutes into the game before it crashes and I lose the whole save file. Between that and the servers continuing to crap out tonight, and I'm beginning to think the Beta stress tests taught the devs NOTHING. This launch was handled poorly, just look at Metacritic. LOL.

Same here.First city works ok, but second city in the region crashes after just a few minutes, forcing me to restart it now three times. Fourth time is the charm, I guess. *tries again, out of stubborness*

Simcity 5 keeps crashing. | EA Forums

424 Replies

Anonymous
13 years ago
I'd be happy to do that. Please refer me to a tutorial on how to provide those things.
Anonymous
13 years ago
Anonymous
13 years ago
@eafrancois wrote:
Obviously the issue with crashes is that wildly different issues can cause the same outcome (the crashes you are seeing). What may be perceived as one problem can and likely is an array of different issues.

In order to help everyone with the troubleshooting, please provide a DXDiag along with the event viewer reports / crash logs.
Note:
http://www.google.com/search?q=how+can+I+access+my+event+viewer
http://www.google.com/search?q=how+to+get+a+dxdiag+report
Anonymous
13 years ago
For the convenience of those who do not want to sift through the results of a broad google search, I've attached a link here for generating DXDIAG report straight from the EA site:
DXDIAG Reports: https://help.ea.com/article/how-to-gather-dxdiag-information
Event Viewer Tutorial link to follow once I find it.
If anyone else can provide a direct link to a tutorial, please feel free to support.
Anonymous
13 years ago
@eafrancois wrote:
Obviously the issue with crashes is that wildly different issues can cause the same outcome (the crashes you are seeing). What may be perceived as one problem can and likely is an array of different issues.

In order to help everyone with the troubleshooting, please provide a DXDiag along with the event viewer reports / crash logs.

I think my last post is more than enough.
Anonymous
13 years ago
The full DXDiag would be more helpful, at least the part with the graphic devices. 🙂
Anonymous
13 years ago
I am disgusted with a company like EA that keep failing its customers.
I am so sick of reading for a solution to a problem that has not been fixed.
So who cares sell 100000 copies and have 10000 complants - Money in the bank who cares- Job done profit made-

Anonymous

13 years ago

Same crash after update 3.1...

eafrancois : Message cannot exceed 20 000 characters

maxisbazajaytee

------------------
System Information
------------------
Time of this report: 5/9/2013, 20:29:14
       Machine name: BIGHERGO
   Operating System: Windows 7 Édition Intégrale 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
           Language: French (Regional Setting: French)
System Manufacturer: System manufacturer
       System Model: P5Q SE
               BIOS: BIOS Date: 07/14/08 15:15:54 Ver: 08.00.14
          Processor: Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz (2 CPUs), ~3.2GHz
             Memory: 4096MB RAM
Available OS Memory: 3328MB RAM
          Page File: 2173MB used, 4478MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: ATI Radeon HD 5800 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6898)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_6898&SUBSYS_0B001002&REV_00
     Display Memory: 3450 MB
   Dedicated Memory: 2042 MB
      Shared Memory: 1407 MB
       Current Mode: 5760 x 2160 (32 bit) (60Hz)
       Monitor Name: Moniteur Plug-and-Play générique
      Monitor Model: unknown
         Monitor Id: AMDEF6D
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: Displayport External
        Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver File Version: 8.17.0010.1191 (English)
     Driver Version: 12.104.0.0
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 3/29/2013 04:37:00, 970912 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B71EE2-2BD8-11CF-1577-0A2BBEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x6898
          SubSys ID: 0x0B001002
        Revision ID: 0x0000
 Driver Strong Name: oem28.inf:ATI.Mfg.NTx86.6.1:ati2mtag_Evergreen:12.104.0.0:pci\ven_1002&dev_6898
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C 
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: AMD  DP  Output (2- AMD High Definition Audio Device)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: AtihdW73.sys
         Driver Version: 7.12.0000.7714 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 2/14/2013 13:41:04, 79872 bytes
            Other Files: 
        Driver Provider: Advanced Micro Devices
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Audio numérique (SPDIF) (Périphérique High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_104382FE&REV_1001
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7601.17514 (French)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/20/2010 12:00:21, 304128 bytes
            Other Files: 
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Audio numérique (SPDIF) (Périphérique High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_104382FE&REV_1001
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7601.17514 (French)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/20/2010 12:00:21, 304128 bytes
            Other Files: 
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
      Device Name: Souris
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Clavier
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Souris USB Microsoft Hardware
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0773
        FF Driver: n/a

      Device Name: Micr
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0773
        FF Driver: n/a

      Device Name: Micr
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0773
        FF Driver: n/a

      Device Name: Micr
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0773
        FF Driver: n/a

      Device Name: Micr
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0773
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC50C
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC50C
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC50C
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC50C
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ Concentrateur USB racine
| Vendor/Product ID: 0x8086, 0x3A36
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 3/25/2011 04:58:37, 258560 bytes
| Driver: usbd.sys, 3/25/2011 04:57:53, 5888 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Périphérique clavier PIH
| Vendor/Product ID: 0x045E, 0x0773
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 11/20/2010 11:50:10, 28160 bytes
| Driver: kbdclass.sys, 7/14/2009 03:20:36, 42576 bytes
| 
+ Périphérique clavier PIH
| Vendor/Product ID: 0x046D, 0xC50C
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 11/20/2010 11:50:10, 28160 bytes
| Driver: kbdclass.sys, 7/14/2009 03:20:36, 42576 bytes
| 
+ Pilote clavier de Terminal Server
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/14/2009 01:11:24, 80896 bytes
| Driver: kbdclass.sys, 7/14/2009 03:20:36, 42576 bytes
| 
+ Souris HID
| Vendor/Product ID: 0x045E, 0x0773
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/14/2009 01:45:08, 26112 bytes
| Driver: mouclass.sys, 7/14/2009 03:20:44, 41552 bytes
| 
+ Souris HID
| Vendor/Product ID: 0x046D, 0xC50C
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/14/2009 01:45:08, 26112 bytes
| Driver: mouclass.sys, 7/14/2009 03:20:44, 41552 bytes
|

Anonymous
13 years ago
Your response is just fine. Cut it in half, but some of the folks may be able to view the second half, so attach it to a second reply. At the point that most of the report form's formatting stops, it loses me. I see motion where there is none. The text in a wall to wall block overpowers my vision handling, and turns into alphabet soup.
I saw nothing in the first one-third part, or however much you attached, that signalled any problem to me.
Anonymous
13 years ago
I see that you are using three screens on a relatively modest setup. What happens if you try running the game with only one screen setup at a time?

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Simcity 5 keeps crashing.

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