SimCity Societies Destinations won't launch – no simcity5_cp1 licence issued
Platform: PC, Windows 11, EA app 13.813.1.6327
Game: SimCity Societies (Standard Edition) + Destinations add-on, both installed through the EA app
EA Help report: 70b2620b-9489-4756-ac60-9c224db28759
Live chat case: 257720257
The problem
• The base game runs fine.
• Destinations never starts. "Manage add-ons" lists "SimCity Societies Destinations – Installed (2.92 GB)", but it has no Play option, and the game page only says "Standard Edition owned".
• Launching SCSDestinations.exe just starts the base game. The EA app routes the request to the base offer (DR:80737000) and only issues the simcity5_na licence, never simcity5_cp1.
• The EA app log (ProgramData\EA Desktop\Logs\EADesktop.log) says on every start: "Skipping license request because no launch entitlement was found for offerId=[DR:104042800]". DR:104042800 is the Destinations offer (slug simcity-societies-destinations). So my account has no launch entitlement for Destinations.
Already tried
• Repair; running the EA app as administrator; DirectX End-User Runtime installed.
• Copying the Destinations folder into the main install folder (support's suggestion). It broke the base game; I had to undo it with Update + Repair.
• Licence cache reset (moved the .dlf file, App Recovery > Clear cache, reboot). The base licence was re-issued fine; there's still no simcity5_cp1.dlf.
Live chat outcome
The agent confirmed EA's server is not issuing the Destinations licence for my account and logged it as a bug (case 257720257), but chat support can't change entitlements.
Request
Could a community manager please escalate this so the launch entitlement for offer DR:104042800 (Destinations) is added to my account, or move my account to the Deluxe Edition, which includes Destinations? Has anyone else had this problem?
