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MATES1-FRYCEK_2's avatar
3 years ago

simcity

Good evening. I have paid SimCity for a year or two. We bought a new laptop and downloaded the new EA app. I normally downloaded SimCity, it can also be launched, but soon as it starts load, it freezes and there is nothing to do with it. I´ve had it like this for two weeks now, I´ve tried to fix it in EA app, I´ve even uninstalled it and it still doesn´t work, could something be done about it please if I´ve paid for the game with the expansion?

1 Reply

  • Could you attach a DxDiag to your message so we can see what is going on?

    1. Press Windows key + R
    2. Type "dxdiag" then enter
    3. In the DirectX Diagnostic Tool window, choose Save All Information
    4. Attach the .txt file obtained to your reply

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