Just bought the game from Origin for Christmas 2016. Had the exact same problem. I was not satisfied with just skipping the tutuorial, so I read through all these posts and what "Swiftalicious" suggested below worked for me. I was able to thankfully get through the complete tutorial. Seems to me that the key here is to ALT+F4 to get out of the game instead of any other method, of which I tried a few. So I've copied and pasted what Swiftalicious suggested below. Glad I was persistent. Love the game, but I'm well aware I'll probably come across some more bugs and hope I can find a way around them. Thanks Swiftalicious!
It is shocking to see such an old thread still unanswered and the bug still existing! As a developer myself, it's a shame to see such neglect from the team behind the project.
Since EA obviously are not helping out here, maybe I can. It seems like this issue is a timing bug. I managed to alt+F4 out of the game and go back to do the tutorial again and rush through up to that point as quickly as possible (as I'm sure the QA team did), and it worked ok that time round.
A shame to have a kinda rubbish solution but I was at least able to complete the tutorial next time round.
I'm truly disappointed by EA for not fixing this. I've just bought the game and I do want to play the tutorial! Shame on you!
June 2017, still not fixed.
December 2017, Still not fixed!!!!
😠
Spoke to EA support and they got me to do the following:
1) Close the game (if loaded)..
2) Rename the "Simcity" folder in your documents director to anything else (Eg, SimcityOLD) - "c:\Users\USERNAME\Documents\SimCity\
3) Start the game and re-run the tutorial (can do this from options), speed through until you get back to the water buying part and it should then work!
All up it should only take a few min for all steps above now that we know the work around/solution... Hope it helps others..
Enjoy!
