Unable to create your city at this time. Please claim a city again later

What a joke.  Piss poor release.  Their online chat wait time is 255-260 minutes, their "call me" option is grayed out, and there is no way to email their help group.  I've been waiting months for this game, paid $80 well in advance, and after 2 hours of trying to install, update and log on, I can finally hear the music and create a region... only problem is I'm unable to create my city at this time.  Really, I'm unable to create my city at any freaking time.

Great job EA.  Great job.  You've lost a loyal fan today.  Having read hundreds of these posts, it appears you've lost a few of them.  I hope the credit card charge backs sting just a little.

Next time make a game that doesn't require playing online.  If you haven't purchased this game yet, good luck.