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Forum Discussion
@alisox wrote:I'm sorry, you're saying we're pathetic because we set aside time to enjoy somethng we paid money for? Seriously?
I agree that asking for a refund is a little much, but we aren't going to "stop blaming them". Of course its their fault, who else would be responsible for these problems?
If I build a new ice cream shop in your town that you've been hearing about for years oversees and are anxiously awaiting and the day comes that I open but I presold waffle cones but failed to predict how much batter I was going to drop on the florr and I sold out but said come back tomorrow and I'll give you one - not only would you come back tomorrow but after a few days you would proably forget it even happened.
Point being - people like to yell and scream when they don't get what they want but as soon as everything is working properly for them regardless of what issues you had at rollout you're going to play it anyway. Those people that are demanding refunds on digital copies are going to play it anyway once it's working. If I ran the company, the minute someone threatened they wanted a refund they would be banned from ever using it once it did work because eveyrone knows as soon as it's working they'll be upset they can't play it.
If you pre-sold waffle cones, you better **bleep** well know how much batter you need.
THAT's the problem here. There are no excuses for bad launches. EA has more data than ever to know how many users will be waiting at lauch, with presale data being at their fingertips.
Using your analogy, EA has sold ice cream to 120 people, but can only seat 90. They tell the other 30 people, "Your ice cream is here and ready, but you can't have it and you can't take it home and eat it alone because we don't trust you, even though you already paid for it. But thanks anyway for the money and driving down. You should be able to sit... any... second... now...."
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My concern isn't that they are having issues at launch, issues that will be sorted out over the next couple of days. My concern is that these issues only arise because of the exact anti-consumer provisions that so many of us deplore in the first place.
@catdroid wrote:If you pre-sold waffle cones, you better **bleep** well know how much batter you need.
THAT's the problem here. There are no excuses for bad launches. EA has more data than ever to know how many users will be waiting at lauch, with presale data being at their fingertips.
Using your analogy, EA has sold ice cream to 120 people, but can only seat 90. They tell the other 30 people, "Your ice cream is here and ready, but you can't have it and you can't take it home and eat it alone because we don't trust you, even though you already paid for it. But thanks anyway for the money and driving down. You should be able to sit... any... second... now...."---
My concern isn't that they are having issues at launch, issues that will be sorted out over the next couple of days. My concern is that these issues only arise because of the exact anti-consumer provisions that so many of us deplore in the first place.
I guess you missed the part where I said I dropped some on the floor...meaning intially I thought I had enough however it turns out I no longer do because of unforseen circumstances. I laid it out pretty clear and again - that's exaclty how it is. The "you can't take it home or eat it alone" parts are not relavent to my analogy regarding server uptime.
THAT being said, if you're that unhappy as you're typing appears to be, the solution of calling Origin CS and getting a refund would be quicker/easier than typing everything you did up there ^^ and the problem would have resolved itself...the fact you're still here and still angrily typing how crappy the whole thing is reinforces the fact that when I said "as soon as it's fixed you'll go back to playing" is true.
Sorry, the wait for customer support on the phone is 2+ hours now, so the post he typed took WAY LESS TIME.
And yes, between the pre-orders and the beta testing, a company should have gotten its act together for launch.
Ah you're right, it totally makes sense for me now. Instead of waiting in line for CS who can actually help him, or putting a stop to the charge on his card - it's WAY more productive to bitch on a forum because THAT is what gets things done!
@random2cm6 wrote:Sorry, the wait for customer support on the phone is 2+ hours now, so the post he typed took WAY LESS TIME.
And yes, between the pre-orders and the beta testing, a company should have gotten its act together for launch.
