Forum Discussion
BlackjackWidow
7 years agoHero (Retired)
I hope it works - good luck!
Anonymous
7 years agoNope, didn't work ://
- BlackjackWidow7 years agoHero (Retired)
Darn it! Here are a few other things to try:
- Make sure your firewall and antivirus are not blocking SimCity.exe, and that it is added to the exception lists. I know when mine updates, it occasionally likes to change settings for no good reason. If you have BitDefender installed, disable it.
- If you have any mods installed, remove them
- Set the desktop icon to run SimCity as administrator
- In Origin, right-click SimCity icon, Game Properties, check the box that says "Disable Origin In-game"
- In Origin, right-click SimCity icon, choose "Repair Game"
- Run SimCityRecovery.exe Default location is \Program Files (x86)\Origin Games\SimCity\SimCityRecovery. This can take a while
- Delete everything in Program Files (x86)\Origin Games\SimCity\SimCityUserData. The game will download
- Delete all files in C:\ProgramData\Origin\DownloadCache (You might have to go into settings and enable viewing system files: Control Panel - Appearance and Personalization - File Explorer Options - View - Hidden Files and Folders - Check the button "Show hidden files, folders and drives" and un-check "Hide protected operating system files")
If none of the above works, you could try calling support to see if they can do a roll back. Otherwise, you may have an unrecoverable city. I hope this is not the case.
- Anonymous7 years agoI’ve contacted them via live chat apparently they are aware of the issue and have specialists looking into it
- BlackjackWidow7 years agoHero (Retired)That's great news! I would still try the repair and clearing the SimCityUserData file. Neither will hurt or destroy anything, and might recover the city.
This problem has been around for a long time, since the game launched, and they still haven't stopped it from happening. It might be a while. Hopefully, new eyes on the issue will speed things along.