Why won't Sim City launch?
Everytime I try to launch Sim City 2014 version, I get a message that the problem is on your end. When will this be resolved?
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHi there,
Have you tried any troubleshooting steps yet? Also, could you please share a screenshot of the error message?
Hi,
I currently have the same problem with the same error message posted above.
I tried all the troubleshooting steps in the article: Games that won't download, install, or load in the EA app
Nothing works.
- EA_cuervo
Hey @LolloTK & @heatmeng, thanks for the further information and screenshots.
Could you please try a clean boot to see if there are any programs running in the background that might be conflicting with the game? How to clean or safe boot your computer
Let us know how that goes,
I tried a clean boot following the linked instructions. Even with all non-Microsoft services disabled I have the exact sequence of events occur. The error messages are the same.
- EA_cuervo
@88_K, thanks for providing further information.
Regarding not being able to contact EA Help support. Please see the instructions below as they might help you with that:
SpoilerIf you're not getting the chat option when trying to contact support, can you please try:
- Go to: https://help.ea.com/en/help-home/
- Select the game you need assistance with or EA App
- Select "I want to update my EA Account information"
- Scroll down the page to find the "Chat with us" option
If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.
As you mentioned, the game requires permission to run, and then you get the error message. Perhaps running it as an admin and in compatibility mode might help.
- Right-click the game executable file.
- Click Properties.
- Click the Compatibility tab.
- Enable the option Run this program in compatibility mode for Windows 7 and select the box to Run the game as administrator.
- Select the compatible Operating System from the drop-down menu.
- Click Apply.
I hope this helps,
