Forum Discussion
I'd posted something similar under a thread like 3 years ago: SimCity freezing on launch | EA Forums - 10455154
I have also just spoken to an EA customer representative about this issue, wen through all their suggestions. They have said they are flagging this as a bug to EA and will update me on the case soon. They have also said they will write in the case notes that I've had this issue for a few years now.
Guys, honestly? I haven't been able to play this game properly for roughly 4+ years - namely after the Origin/EA app switch. I had reported this bug multiple times. I don't think they care. They likely won't fix the game because they already have their money and most people won't be able to get any sort of refund, despite it being their fault.
I think one of the bigger issues is that if you had purchased the base game [through EA or an external keys marketplace], especially marked as the 'Complete Edition', it crashes with the new EA app. This is because as of late, the full all-in-one version is marketed as the 'Digital Deluxe upgrade', as opposed to buying the add-ons individually. I didn't have to do that, as I had gotten the 'Complete edition' when it was origin.
I could be wrong, but I'm just making everyone aware that this has been an issue across the internet for at least 4 years, with no official fix.
:/