I was removed from playtesting for no reason

I got an email saying im gonna be a playtester and wait for a code so 2 weeks went by and I never got noting so I emailed asking them when im getting the code they sent me an email telling me they removed me from being a playtester without telling me why so when I talked to a live person on chat they was really unhelpful and kinda rude and didn't provide me with any help or understanding and just left the chat, this is ridiculous and unacceptable I just wanna play skate