There is a sticky message available: Linking EA account I will quote the message below.
Basically, you have to make sure you have used the exact same email address for both, your EA account and PSN ID:
@eanajat wrote:
Hello everyone,
The following articles should help you to resolve this issue and give you tips for linking your Gamertag:
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- Linking Your Gamertag, PSN ID, or EA Classic Screen Name
Your Gamertag/PSN ID, PSVita Online ID, and EA Account should be correctly linked when you first access an EA game online.
We recommend that you check your Origin account to check if the emails are matching.
If the email address for your Gamertag/PSN/PSVita ID is different than the address for your Origin account, you will require assistance to properly link them.
This can be done by contacting an EA Game Advisor. On the contact page, you will have to log in into your EA account. Once you have done this, please fill in the Product, Category and Platform fields to contact us.
Did you forget if your Origin/EA Account is linked to your Gamertag/PSN ID?
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I Forgot my Origin/EA Account or if it's Linked to a GamerTag/PSN ID!
If you can't remember what your Origin/EA Account is, or if you're not sure whether you have one linked to a GamerTag or PSN ID, here's how to find out:
- Go to profile.ea.comand select "Reset Password" (with link), then either
- Enter an email address you may have used for your account OR
- Select "Account Type" (XBL Gamertag or PSN ID)
- Enter your Gamertag or PSN ID, and submit.
Check the email address referenced on the next page for your account details. If you are still not able to determine what your Origin Account is, or if you have one linked to you Gamertag or PSN ID, then please contact us for help.
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Origin and Your Other Personas
You may be having trouble importing your XBox Live Gamertag or Playstation Network info if it is linked to an account other than your main EA account. To recover or make changes to your XBox Live Gamertag or PSN ID, be sure to contact a game advisor.Directions for adding your PSN or Xbox Live ID to your EA Account can be found here.
Please check out all informations provided there and to let us know if the issue has been resolved by using the button "Solution". If not, please keep posting in this thread with additional information.
Thank you.
