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Dejeration's avatar
Dejeration
9 years ago

"Unable to retrieve profile"

Whenever I go into unranked on skate to and attempt to find a match it immediately says unable to retrieve profile please try again. I click ok and reattempt to find a match same issue happens repetitively thus not allowing me to play unranked at all. My skate 2 profile online is all black also says I haven't even played basically. Several people including me have been experiencing this issue so we can only play unranked quick match because it doesn't give the error fast enough but if you want to pick map the error happens. I have tried reinstalling the game entirely, using a disc copy, restarting my router,  signing out and back in, and waiting for a couple hours before trying again. 

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  • Anonymous's avatar
    Anonymous
    9 years ago

    When going to unranked match it gives me an error message within a few seconds selecting map saying "Unable to retrieve profile" . This has been going on for months now and is not getting resolved. This has ultimately deterred me from playing online skate 2 because I cannot select map or game mode without the message. Another user said they were experiencing this aswell on the playstation but I am experiencing it also on the xbox 360. I attached an image displaying the issue.

  • Anonymous's avatar
    Anonymous
    9 years ago

    going to keep bumping until response from someone

  • Anonymous's avatar
    Anonymous
    9 years ago

    bumparino waiting for ea response

  • Anonymous's avatar
    Anonymous
    9 years ago

    bump still waitingf

  • Anonymous's avatar
    Anonymous
    9 years ago
    Hello, there is an online issue with the Skate 2. The issue is the pop error message as stated in the subject for this topic. Below is a video of the issue.
     
    Does this issue prevent one from signing in/connecting to EA online servers? No
     
    Can you access the initial online menu? Yes
     
    Does this issue disallow one from joining an online match? No. One can 'quick match' or make a custom match before the message appears.
     
    Where does this issue take place inside the online menu? Ex: Custom ranked / unranked / freeskate match making.. Alternatively speaking accessing an online menu interface will display this error message.
     
    Does this error appear anywhere else? When one tries to download custom skateboards / hats / decks that have been imbued to said ones account inside the 'edit skater'.
     
    What happens after receiving this error message? Redirects one back to the initial online menu
     
    Does this message appear instantaneously or after X amount of time? [Myself speaking] instantaneously majority of the time otherwise within two seconds.
     
    Do you know anyone else experiencing this issue? majority experience this issue identically to as stated above; others experience it some way or another.
     
    When did this issue appear? Hard to say, I believe it started after the servers for skate 2 were fixed, having progressively worsened since.
     
    Which console does this issue appear on?  Xbox 360 and Playstation 3
     
    -----------------------------------------------------------
    Here is a visual of the issue (No Audio)
     
     
     (If someone knows a way to post the video on this thread please reply w/ it)
    ----------------------------------------------------------
    Some pre answered trouble shooting questions:
     
    Is your xbox profile linked to your origin account? Yes
     
    Is your NAT set to open? Yes
     
    Have you tried redownloading your profile? Yes
     
    Have you tried clearing your cache? Yes
     
    ----------------------------------------------------------
     
     
     
    -----------------------------------------------------------
     
    Thanks and best regards

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