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DkSmoody's avatar
DkSmoody
6 years ago

Battlefront 2 Crashing to game menu Xbox one X

Hi guys,  ive tried some of the fixes by reading these forums but no solution! i purchased the game and haven’t even managed one full game and I’ve had the game weeks now!  It crashes at any point...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@DkSmoody 

Can you try clearing the local and cloud game saved data? Go to My Games & Apps>Highlight SWBFII>Press Start>Manage Game>Clear Saved data.

Then power cycle your console and try launching it again. Let me know how that goes.

Xbox One:

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.
DkSmoody's avatar
DkSmoody
6 years ago
@EA_Blueberry Just tried this with no success ☹️ when I went to play the game it asked me to free up space so I though the issue was found! Freed 50 gig when it asked for 700mb.
But first game I joined I didn’t get past the character intro walk whilst starting a game ☹️
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @DkSmoody 

    Do you have the Xbox in an open space where it's well ventilated and dust free? What are your Xbox power settings set to because I'm wondering if the system is having some trouble keeping the game running.

    Generally when a game closes down and you are returned to the Xbox Homescreen, that's a caching issue so it's very important to unplug the power cable from the Xbox so that can be refreshed. It has to be unplugged for a good 5 minutes.

    It might be worth giving that step another try to see if you have any positive results the next go-around. Thanks for getting back and keep us updated.

    • DkSmoody's avatar
      DkSmoody
      6 years ago
      @EA_Blueberry Thanks for the fast reply. It’s not crashing to Xbox dashboard, only the games home screen! The Xbox is on a laminate floor with nothing around it so no overheating should happen. Xbox power settings are on “instant on” not energy saving.
      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @DkSmoody 

        Can you try changing the server ping site under your in-game settings and then try to connect to a match?

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