Community Admin@JWallace83
I moved your post over to this one. Do any of the recommendations others posted in here fix it for you? Do you have both the game and Origin installed on the same drive? I see that you have more that one.
Hi @JWallace83 so I looked at your dxdiag and I saw that you have an AMD graphics card. So I'm not entirely positive on how the software application for AMD works, but I had the same issue where I couldn't change in game settings because I couldn't get into the game. I have a Nvidia graphics card and I have the software downloaded for the graphics card. They have settings in the software where you can change game graphics from the application and not the game itself. All you should have to do is download the AMD software application, and from google images (attached below) it looks like they have a section that might be applicable. Go into gaming and see if you can update the graphics settings through the AMD application and all you have to do is turn off shadows. You can leave the rest the same but put shadows on the lowest setting possible and you should be good to go. Hope that helps! When I get home from work, I can update with the screenshot of what I did through my Nvidia application if I'm not making much sense. Good luck!! Let me know if you'd like the Nvidia screenshot by replying.
