Can't get a game in any mode and ping site fixes don't work
Hi everyone!
Since at this point the whole thread might be quite difficult to read, I will post a quick summary for any newcomers.
Main issue
Game can incorrectly connect you to a random pingsite, which results in disconnections and matchmaking issues. All platforms are affected.
Possible workarounds
1. Try to disconnected your device from the Internet network while being in the game menu, so the "Lost connection to EA servers" message pops out. Then try to reconnect your PC/Xbox/PS4 and check if you're using the correct ping site now.
2. Xbox One only - deleting cloud saves
- On Home, pull the right trigger, and then press A to open My games and apps.
- Highlight the game, press the Menu button on your controller, and then select Manage game.
- Scroll to the right, highlight the saved data for your gamertag under Saved Data, and then press A on your controller.
- Choose Delete everywhere.
- Restart Console.
3. PlayStation 4 only - deleting profile file
- Navigate to Settings > Storage > Game Data
- Delete SWBF2 Profile file (~35MB)
- Restart console.
Any fixes?
As it's been mentioned by F8RGE already, we have a fix scheduled for the August update, which is due to arrive on August 29th.
This post has been marked as accepted solution ONLY for better visibility.
/Ataashi
