Got stuck also..... can't progress anymore on any challenge.
Community AdminHi, we are aware of the issue and your progress is being tracked. However due to an issue this isn't displaying properly, and isn't allowing completed milestones to be redeemed for now.
For now there aren't any player-side workarounds but hopefully we'll have an update soon and you'll be able to grab your rewards.
Thanks for the posts and sorry for any frustration caused.
Also we can't see wich fighter or soldier need to be use to finish the challenge.
20 kills with each fighter ok.... But except see no progress on 1 entire game you can't know wich class take.
For what it's worth, if you're auditing forum check-ins I'm having the same issue.
I played a couple of rounds of blast last night, got a paltry 10 kills (I am NOT good by any means), and it wasn't reflected on the challenge progress at all. Fairly disappointing. Woke up this morning and logged in to get my daily crate and the 10 kills from last night showed up on my progress bar. I'm on XB1 so I'm wondering if it has to do with the resets done when the console starts up/shuts down? I'm going to do a full system shut down/restart (not just the sleep state), reset the router and modem and see if there is any improvement. I'm almost positive the issue is server side but I'll do my part to isolate variables!
Having the same problem and after half an hour on with support they told me they would send me troubleshooting options, which took forever and did absolutely nothing. Such a waste of time. I shouldn't have to be doing this kind of system re-config to get a game to simply work. See below:
DELETE CLOUD SAVES
1. On Home, pull the right trigger, and then press A to open My games and
apps.
2. Highlight the game, press the Menu button on your controller, and then
select Manage game.
3. Scroll to the right, highlight the saved data for your gamertag under
Saved Data, and then press A on your controller.
4. Choose Delete everywhere.
5. Restart Console
CLEAR ALTERNATE MAC ADDRESS
1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
4. Once the brick is Orange, start your console.
CLEAR PERSISTENT STORAGE AND POWERCYCLE XBOX ONE
If console is wired connected, remove Ethernet cable. If console is
wireless, Go to Settings > Network > Select their Network > Disconnect.
Once it is back on, press Menu button > Settings > Blu Ray & Disc >
Persistent Storage > Clear Persistent Storage three times.
Follow these steps to power cycle your Xbox One Console:
1. While the console is on, press and hold the console's Xbox button for 5
seconds.
2. The console will power down.
3. Wait 30 seconds, and then turn your console back on by again pressing the
Xbox button.
CHANGE PRIVACY SETTINGS
1. From the Home Screen, using the controller scroll left to the navigation
pane.
2. Scroll down to Settings Icon.
3. In the Setting menu scroll down to Account.
4. Under Account, select Family.
5. Enter the password or passkey.
6. Select the account that you want to update.
7. Select the category of settings you want to update, such as Privacy &
online safety.
8. Select the Adult defaults.
9. Toggle back to Child defaults and then finally back to Adult defaults
once more.
10. Powercyle the console to complete the troubleshooting.
REMOVING GAMERTAG
1. From the Home Screen, using the controller scroll left to the navigation
pane.
2. Scroll down to Settings Icon.
3. In the Setting menu scroll down to Account.
4. Select Remove accounts.
5. Select the account that you want to remove.
6. Select Remove to confirm.
7. When you're finished, select Close.
RE-ADDING GAMERTAG
1. From the Home Screen, using the controller scroll left to the navigation
pane.
2. Select Sign in.
3. Scroll down to Add & Manage.
4. Select Add new.
5. Type the email address or phone number you use to sign in to your
Microsoft account.
6. Enter your password. If you've forgotten it, select I forgot my password,
and then follow the instructions to recover your account.
7. Review the privacy statement summary, and then select Next.
8. Select your Sign-in and security preferences.
9. Check out how you look on Xbox, and then select Next.
10. Choose your colour, and then select Next.
Note: The preference that you're currently using at home appears with a
checked box.
11. Press the Xbox button on your controller to return to the Home screen.
Still need help? You can reach us on help.ea.com .
Rajesh K.
EA Help
