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RickyMadskillz's avatar
RickyMadskillz
6 years ago
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Child player unable to go online

Hi,  Battlefront II, Xbox.  I have two kids, same settings in EA accounts, and same settings in their Microsoft account, and on the xbox.   One can't get online as 'this account unable to connect,...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hi there, @RickyMadskillz.

Any account where the age is under 13 years, won't be able to access online modes. This is in compliance with COPPA regulations.

RickyMadskillz's avatar
RickyMadskillz
6 years ago

Hi Aljo,  

I've set both players to 16 in both EA and xbox profiles. We even tried changing one to 18 just as a test. Still offline.

It's like it's remembering or pulling and age restriction from somewhere. 

Would it help to uninstall/reinstall the game?

Cheers. 

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