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mammoetcs's avatar
7 years ago
Solved

Crashes and turns off XBOX during campaign

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug Game freezes and turns off entire Xbox One S during last campaign mission "Discoveries." Sometimes it already crashes during the loading screen of the mission, otherwise 20 sec in at most.
What is your gamertag/PSN ID/EA Account name? milotunes
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11/07/2018
What time did you see the bug? (HH:MM AM/PM) 08:00/11:00pm
In what game mode did the bug occur? Campaign
What is your time zone? ECT - GMT + 1:00
Steps: How can we find the bug ourselves? Start Discoveries mission, either by "continuing" or even by "select mission" in the campaign menu.
What happens when the bug occurs? Xbox freezes completely, either during loading or shortly into the mission (occasionally a white dot appears in the middle of the screen when it freezes). Sometimes the music continues briefly and then distorts, followed by the Xbox turning itself off. Can reproduce it every time. Have reinstalled the game, no difference. No issues with multiplayer or arcade mode. Nothing else running in the background on Xbox.
What do you expect to see? To load the Discoveries mission and play it beyond 20 sec, and thus finish the campaign.
Please select your region Europe
AMD or Nvidia Model Number

Xbox freezes completely, either during loading or shortly into the Discoveries mission (occasionally a white dot appears in the middle of the screen when it freezes). Sometimes the music continues briefly and then distorts, followed by the Xbox turning itself off. Can reproduce it every time.

Have reinstalled the game, no difference. No issues with multiplayer or arcade mode. Nothing else running in the background on Xbox.

  • I've been able to finish the first single player campaign and started on Resurrection.  Seems to be working fine now. I'll update if I run into this issue again. 

    Thank you to everyone that helped get this working again!

72 Replies

  • Animus-Art's avatar
    Animus-Art
    6 years ago

    I am in N.America, Boston to be more precise and this just happened to me. Had the game for quite awhile, last night played multiplayer crashed a few times. But just now, playing campaign, passed the first mission, 10 seconds into 2nd mission froze, black screen, then an olive green screen to turning off xbox one x. Also powering with controller didnt work. Had to turn on power from console itself.

    It is ridiculous that this bug is still going on.

  • Paul141275's avatar
    Paul141275
    5 years ago

    Tried all of these solutions and more, it's December 2020 and it is still not fixed. 

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