Daily crafting parts sometimes disappearing
Product: Star Wars Battlefront II Platform:Microsoft XBOX One What is your issue related to? In-Game Store & Crates Summarize your bug Daily crate crafting part reward sometimes deducted immediate...
Forum Discussion
I have a similar problem where if I am opening a crate and I push circle at least twice on reveal all and then it opens but disappears before I can see the content and it doesnt add to my credits or crafting parts or crystals. Also I check my collection and no new stuff. It sucks as it still counts as opening even though it doesnt open and give me rewards.
EA_David
Community Admin
Community AdminHi, it looks like the missing crafting parts issue is actually a display problem. The system accidentally adds the parts to your balance twice, then corrects the balance shortly thereafter, leading to this confusion.
@tvDarth_Dunedain From what I can see you appear to be getting the content. Can you try restarting your system then check if the pack openings proceed properly? Be sure to check your balances before opening a pack, that should be illustrative.
I can see pack contents being opened and added today and Tuesday, but not yesterday. Does that match the daily crates you opened?
I don't believe this is simply a visual bug. I recorded a video of it happening a couple of days ago as follows:
https://www.youtube.com/watch?v=ILwXC_KIZ1Y
You can see how I start out with 920 crafting parts. I get awarded 15 --> 935. Then it goes back to 920 and remained that way despite relogging, restarting the game, or playing a match.
There is a legitimate problem with this not just a visual glitch.
- EA_David
@Novaprospekt518 Hey, when the glitch happens the "ghost" parts are added when you look at the first card or when the crate is initially purchased.
However If you have a clip of this happening and you can show it from before you buy or open the pack, please post it
There were no "ghost" parts added. I recorded that as a 30 second clip on my Xbox One which unfortunately didn't catch the actual crate opening, but trust me when I tell you it was 920 when I first logged in that day. I have been paying very close attention every time I go to open crates since noticing this problem and I recorded that clip after no one on EA chat support believed me and actually was implied to be lying when I asked for a reimbursement.
A possible work-around I've found so far is opening all cards at once from a crate ("B" button on Xbox) instead of individually revealing the cards as I showed in the video. But key word "possible" because I haven't noticed the bug in the last 3 Daily crates I opened since attempting that which is so far my longest streak.
- I know it says opened but it doesn't give me the rewards. It glitches and quits before I get anything. I don't get any credits, crystals, or crafting parts.I have checked the collection and I get nothing. I have looked at the collection part and nothing new. It only happens when I hit circle (ps4) at leastt twice while opening crates (once to reveal all and once right after for it load faster but it exits when I do that) because sometimes I will be in a hurry and want it to reveal itself faster but it quits because technically ○ switches to a back button after you hit it once. Btw, you should have the reveal (x) and reveal all (○) be different from back button (also ○). Try □ or something for reveal all. Get back to me. Also I always check my balance before opening packs.
- Also i did restart the system and it is still the same as before i opened the crates but counts me as opened it still with no rewards added like I said before.
- EA_David
Thank you for the extra details. If you can provide a clip of this happening this would be very helpful.
We've looked into a lot of reports on this, and from what we've seen the crafting parts are being added, but with a video showing otherwise, we'll be happy to continue investigating.
