Forum Discussion

Anonymous's avatar
Anonymous
8 years ago
Solved

Desperately need phone number to EA support

I just logged onto to battlefront two and it said my account is locked. I came here and the help system online says it’s been banned. I’m having problems however accessing my full profile because the email address on this account is old and I don’t remember my ea password (I can’t access it so I can’t recover password on EA because the password reset gets sent to that old email). I need to change it to my current gmail. Because of their ticketing system anything with my case will be sent to my old email and I will be unable to access it. My only option at this point is talk to a human being to get my account at least transferred to my current email. If I can’t I’m stuck in an endless loop of stuff being sent to the old email I can no longer access
  • CMeki's avatar
    CMeki
    8 years ago

    @Ultron18

    I do not know how much access the Game Advisors have to your account when it's banned, but maybe you can try contacting them.

    If you contact them though, understand that they can do nothing about the ban and answer no questions. If you think your account was banned/suspended by mistake, please fill out this form so that EA can come back to you with an answer or lift the suspension;
    https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    I understand on the other hand that you want that answer to an email you have access to.

    Some countries have a phone number you can call, some do not, like the US. Possibly because people call for issues that cannot be handled by the support team.

    Where do you live? Maybe we can see if that country has a number? (sadly, I don't have the list)

    Or you can call from all regions I believe, by going here:

    https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100

    Follow the instructions for contacting from an unsupported region 🙂 

7 Replies

  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    @Ultron18

    I do not know how much access the Game Advisors have to your account when it's banned, but maybe you can try contacting them.

    If you contact them though, understand that they can do nothing about the ban and answer no questions. If you think your account was banned/suspended by mistake, please fill out this form so that EA can come back to you with an answer or lift the suspension;
    https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    I understand on the other hand that you want that answer to an email you have access to.

    Some countries have a phone number you can call, some do not, like the US. Possibly because people call for issues that cannot be handled by the support team.

    Where do you live? Maybe we can see if that country has a number? (sadly, I don't have the list)

    Or you can call from all regions I believe, by going here:

    https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100

    Follow the instructions for contacting from an unsupported region 🙂 

  • Anonymous's avatar
    Anonymous
    8 years ago
    I’m in the US I just need a US contact number to get my email on the account changed so I can receive the emails concerning the ban.
  • Anonymous's avatar
    Anonymous
    8 years ago
    how does the US not have any form of phone support? This is NOT an answer and NOT what I asked for. All those options run through the same online system I can't get to work because everything gets sent back to an email I can't access. I know EA has a support line because that is how they deal with account information and what I will eventually have to use to prove its my account. So someone please just post the US support line
  • PJFolds's avatar
    PJFolds
    8 years ago
    The phone number for U.S. is real. I called it and they fixed my issue. I wrote it down but lost it, so now I am scrambling for it again, kicking myself for thinking my issues were over. It's out there, if I could only remember how I found it...

About STAR WARS™ Battlefront™ II

Official community forums for Star Wars™ Battlefront II™ discussions.17,109 PostsLatest Activity: 57 minutes ago