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I really don't want to offend anyone, I know that your job and the job of people fixing the bugs is hard.
But after two weeks, you must have gathered any kind of information?
Is it a server sided problem? Is it client based? What causes the bug, is there a way to avoid it?
If we open crates now, are the "lost" credits still tracked? Are they lost forever?
You must have answers to at least some of those questions and I call those substential. I play this game with two friends, one of them has the same problem. That makes two out of three players - Im not saying that 60% of the player base have this issue, but its propably a lot. And right now Im at a point where I don't even want to play anymore, since I just see myself lose 800 Credits (minimum) in every hero crate and opening the crates is the only progression I have left to do.
Edit: https://youtu.be/djEGpHgC8i0 just look at the lost credits from the "bonus crates" we received on the 13th with the Crait map release.
I agree @DukeLasermaster.
I got my daily crate today - had a duplicate in it, But ! - I GOT the credits for this.
So I thought - great, open a hero crate - 4 duplicates (!) and some spare parts.
DIDN'T get the credits AGAIN!
Tried also - outta frustration - opening a Trooper crate (I know, I know) - all except one was a duplicate still NO credits given,
The other things is I don't have like, every starcard unlocked - far from it - so why are there soooo many duplicates given?
Still please fix this @EA_David!
The games a super grind anyway, but now it's a mammoth one.
- EA_David8 years agoCommunity Admin
Thank you for this info Rottingface. I'll check your logs, they should prove quite illustrative. Do you happen to know what the daily crate duplicate was?
- 8 years ago
Yes, the card (which I got in a daily crate, and GOT the credit for) was the Homing shot for the Officer card - it was a level one card (grey).
The others when I open both the Hero crate and Trooper crate I didn't get the credits for.
Some of them were Stinger Pistol (grey - Specialist ), Trip Mine (Blue) Specialist. The others I can't remember (I start writing them down if it helps).
This was this morning (18th).
- 8 years ago
Same thing happened to me so I recorded it when I noticed that. Problem is I opened about 160 THOUSAND CREDITS worth of Hero crates as I played for a week before the update do stockpile them.
As I opened about 72-75 crates it seems obvious now that I was not getting duplicate money. Considering a low average of 400CR per chest (as I have almost all cards, most green) I'm looking at about 30k+ credits loss due to a bug. I spoke with online chat but I got no info what so ever about any compensation or fix.
Here's the video when I noticed it happening.
- 8 years ago
are you sure you got the duplicate credits or just the 75 credits reward from the daily crate?
I also get those 75 credits, but never the duplicates...
- 8 years ago
Nope I actually got the credits for the duplicate and the 75 credits as well.
But later (like a few seconds) I opened the other crates - got duplicates - but no credits.
- EA_David8 years agoCommunity Admin
Hey, @DukeLasermaster I sent you a PM on this issue, can you check it out and get back to me?
@Rottingface Thanks for the extra info. There's no need to write them down, don't worry about that. 🙂 What you've provided has been very helpful.- 8 years ago
@EA_David It would be very helpful to know if you will be rewarded the credits you missed out on due to the bug later, otherwise I'm not gonna open any more crates for the time being.
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