Duplicates Still DONT give back CREDITS!!!
Product: Star Wars Battlefront II Platform:PC What is your issue related to? In-Game Store & Crates Summarize your bug After the November 30 patch 1.03 Duplicate Star Cards dont refund credits any...
Forum Discussion
At least this thread seems to be one of the most active right now. Hopefully something is done soon, I gave completely up playing for three days now. ☹️
You guys and @EA_David will love this. So this AM I contacted EA help chat and told him about our issue. He acknowledged there’s an issue and the team was working on a fix. Looked at my account at past opening but could only give me 5,000 back for credits. That put me at 136k in credits and 600 in crystals. He told me to open the crates and keep a record of each and they could refund the missing credits, i did...48,000 in duplicates gone. I trusted his knowledge because they can see every crate we open. And this happened in the next chat. Forgive the typo’s, I was getting pissed;
info Dec 27, 2017 10:07:46 AM
Your approximate wait time is 0 minute.
info Dec 27, 2017 10:07:53 AM
Thank you for contacting us. John Paul will help you soon.
John Paul Dec 27, 2017 10:07:58 AM
Thanks for contacting EA Help, my name is John Paul. How may I assist you today?
you Dec 27, 2017 10:09:34 AM
I’m back. Just opened 61 crates on battlefront 2 and lost 48,000 in duplicate credits. Just had a chat 30 mins ago and was told to keep records
you Dec 27, 2017 10:10:17 AM
John Paul Dec 27, 2017 10:12:06 AM
sorry to hear about that , rest assured that I will do my best to help you out. thank you for the information let me take checked the account and review the the case
John Paul Dec 27, 2017 10:20:00 AM
I'm currently reviewing you case , as I have reviewed here, for the issue, you have been provided 5,000 credits with the previous advisor, let me double check here, and see what I can do to help you out.
John Paul Dec 27, 2017 10:20:47 AM
If may I ask , were you able to to see those credits that was been provide by the previous advisor.?
you Dec 27, 2017 10:21:44 AM
Yes, from Patrick O’Neil
you Dec 27, 2017 10:22:59 AM
per his chat, told me to open my crates, keep a record and I would get back all my duplicates from today
you Dec 27, 2017 10:23:11 AM
48,000
you Dec 27, 2017 10:23:21 AM
61 openings
John Paul Dec 27, 2017 10:25:37 AM
oh I see, let me go ahead and check on that just to clarify is this for Star Wars Battlefront or Star Wars Battlefront 2
you Dec 27, 2017 10:26:02 AM
battlefront 2
you Dec 27, 2017 10:26:37 AM
its all in the previous chat
John Paul Dec 27, 2017 10:30:33 AM
I'm currently checking on that,
you Dec 27, 2017 10:30:46 AM
ok
John Paul Dec 27, 2017 10:40:01 AM
As I have checked here, we dont have the control over the crates that you were getting , because it is randomized
John Paul Dec 27, 2017 10:40:44 AM
and as much as I would like to we cannot grant the credits back on your account,
you Dec 27, 2017 10:41:11 AM
Bs, I did what I was told
you Dec 27, 2017 10:42:08 AM
i want my 48,000 in duplicate credits the game stole from me. Maybe you don’t understand the issue
you Dec 27, 2017 10:42:44 AM
i understand the crate system, the only reason I open them is for crafting parts.
you Dec 27, 2017 10:43:57 AM
The game recognizes I have the star card and says “200/400/800”
John Paul Dec 27, 2017 10:44:15 AM
As I have checked here, on the previous advisor the reason why he advised you to keep records , and you could post it on our forums
you Dec 27, 2017 10:44:28 AM
for duplicate but it doesn’t add back to my account
you Dec 27, 2017 10:44:51 AM
not what he typed
you Dec 27, 2017 10:45:07 AM
you see the previous chat?
John Paul Dec 27, 2017 10:45:48 AM
yes
John Paul Dec 27, 2017 10:46:03 AM
And I review it
you Dec 27, 2017 10:46:22 AM
If you don’t, I do
you Dec 27, 2017 10:52:11 AM
I know also you can see the crates I just opened. Do the math. 136,484 in credits and 505 in crystals. 61 openings would leave me more than 584 in credits will all my duplicates
John Paul Dec 27, 2017 11:02:03 AM
As I do have checked here on your account, I'm sorry to inform that we could not verify your claim, might as well to post this concern to our forums ,so our specialist will able to check and investigate , specially this also happened to other players
you Dec 27, 2017 11:02:35 AM
what?
you Dec 27, 2017 11:03:01 AM
could not verify my claim???
you Dec 27, 2017 11:03:25 AM
you see the openings!
John Paul Dec 27, 2017 11:05:10 AM
yes I can see all the openings
you Dec 27, 2017 11:05:28 AM
im on the forums for weeks. I have messaged EA_David but he will not respond. I have read where the devs were told not to respond. Ea answers hq
you Dec 27, 2017 11:06:10 AM
i want my credits as I was promised from the previous chat
you Dec 27, 2017 11:06:41 AM
otherwise I wouldn’t have opened the crates
John Paul Dec 27, 2017 11:06:52 AM
Maybe they are still investigating the issue , will post update once they are fully their invistigation
you Dec 27, 2017 11:07:15 AM
my credits
you Dec 27, 2017 11:07:29 AM
is there a supervisor
John Paul Dec 27, 2017 11:07:42 AM
for the credits I'm sorry that I'm not able to process that,
John Paul Dec 27, 2017 11:07:56 AM
I can check for the supervisor available
you Dec 27, 2017 11:08:15 AM
‘I spent $80 on this broken * game
John Paul Dec 27, 2017 11:12:01 AM
I will take note of that, as I have check here, we dont really have the control over the packs, Am still checking here for the available supervisor
you Dec 27, 2017 11:14:23 AM
its a bug in the game, it’s broken. You/EA know this. I just want my credits for duplicates back the game stole from me as I did what was asked of me. Open the crates and keep record
you Dec 27, 2017 11:27:06 AM
im still here
John Paul Dec 27, 2017 11:28:05 AM
Just to recap, you already received the 5k credits when you reported this to us would that be correct?
you Dec 27, 2017 11:29:11 AM
yes, for the three previous weeks I didn’t keep record of and it was over many days of opening crates
you Dec 27, 2017 11:29:53 AM
this is for 61 opening 1 hr ago you can clearly see
you Dec 27, 2017 11:31:09 AM
why is this so hard? It’s an issue in the game. You know it, see it. I just want my duplicate credits back
John Paul Dec 27, 2017 11:31:11 AM
Mr Earnhardt, we appreciate your support for our games and the information you provided. The pack contents are not within our control. The designer of the game also designed the packs and if the contents are duplicate, it doesnt mean that it has been lost and we will not be able to replace that.
you Dec 27, 2017 11:32:16 AM
i still don’t think you understand the game
John Paul Dec 27, 2017 11:32:17 AM
If you feel that this is a bug in the game, please send it over to the official forums. The Forum manager will be the one to check on the report.
you Dec 27, 2017 11:32:41 AM
no, I want my credit as promised
John Paul Dec 27, 2017 11:33:06 AM
If they feel that there is a need to compensate, the customer service department will be advised and that would be the time that we can go ahead and provide any compensation.
John Paul Dec 27, 2017 11:33:26 AM
The game is working as intended and unfortunately, no compensation will be allowed.
you Dec 27, 2017 11:33:35 AM
it is a bug, noted by previous chat personnel
you Dec 27, 2017 11:34:10 AM
are you kidding me?
John Paul Dec 27, 2017 11:34:23 AM
Thank you for that feedback, please send over the feedback to the official forums for proper documentation.
you Dec 27, 2017 11:34:37 AM
supervisior
John Paul Dec 27, 2017 11:35:16 AM
I apologize if there were any miscommunication. however, we will not be able to proceed and grant today.
John Paul Dec 27, 2017 11:35:23 AM
Thank you for your feedback.
John Paul Dec 27, 2017 11:35:34 AM
anything else for the meantime?
you Dec 27, 2017 11:35:44 AM
my credits
John Paul Dec 27, 2017 11:36:37 AM
This is working as intended sir, we have not received any reports regarding this.
John Paul Dec 27, 2017 11:36:52 AM
Thank you for you time once again. Enjoy the rest of your day.
you Dec 27, 2017 11:38:02 AM
patrick o’neil Acknowledge the issue, now your says there’s not one?
you Dec 27, 2017 11:38:33 AM
supervisior
John Paul Dec 27, 2017 11:39:04 AM
The advisor who handled the previous case have been reported. We apologize for the mistake. However, we will still not remove the grants that he gave the account.
you Dec 27, 2017 11:39:07 AM
you have no idea of what I’m even talking about
John Paul Dec 27, 2017 11:39:25 AM
Right now, the account has been notated regarding this
you Dec 27, 2017 11:39:46 AM
That’s not my issue/problem
John Paul Dec 27, 2017 11:39:49 AM
We will not be able to provide any compensation and would request that you post this on the forums
you Dec 27, 2017 11:40:24 AM
he works for ea, I did what he said
John Paul Dec 27, 2017 11:40:28 AM
The grant on the account is subject to the terms of service for the game. We unfortunately would need to review the grants added
you Dec 27, 2017 11:40:41 AM
live up to his end
John Paul Dec 27, 2017 11:41:21 AM
If this is in violation of the process, the terms of service will review this and if this is in violation of the allowed compensation, the account will be sanctioned as well.
you Dec 27, 2017 11:41:32 AM
Supervisior
John Paul Dec 27, 2017 11:41:59 AM
To avoid any inconvenience, we would be denying any grants on the account
John Paul Dec 27, 2017 11:42:18 AM
Thank you once again and I will be closing this chat.
info Dec 27, 2017 11:42:40 AM
The chat session has ended. Please contact us again if you need further help.
This is disappointing, but not surprising.
First: Disappointment is EAs business model, somehow they earn money with it. You don't book a session at a domina and complain about the spankings,
Secondly: I've worked in customer service myself, those people are usually just third party employees from an independent company providing the human resources to... well, answer requests. They just get a short briefing over their "work" and have no professional training. Often they work for different clients, so they usually do not even have a direct contact to actual programmers, except for the "supervisor" maybe.
This is why I dont even bother with customer support anymore, If your problem cant get fixed by "have you tried to turn it off and on again?" those people cant help you anyway.
Fun fact:
When I first encountered this bug, I was going directly to answerHQ and contacted David, after he hasnt responded for three days I contacted the german customer support, they send me a list of common sense tips like reinstall origin etc. And if it doesnt help? Hey, just go to answerHQ for further help!
Someday, I would really like to have a phone call with a person in charge at EA and just have a chat with them about the treatment of their customers.
Being "greedy" and charging 90$ for a game is actually fine for me, but I would at least expect overwhelmingly great customer service and communication with their customer base.
Wasn't it EA talking about "games as a live-service"?
That is infuriating! Do what the rep says, contact to get the compensation you were promised, get denied and then threatened that your account could be "sanctioned"? I'm not an expert but pretty sure that's not how customer service is supposed to work.
Absolutely sickening. That dude clearly has no clue what you're talking about, but to flat out refuse to elevate your issue when you had assurances from the previous service guy that they would refund you, if u documented ur case, shows how much contempt that EA has for their customers. I mean even if service team is a third party provider they must be getting instructions on how they want their cases delt with from EA, and ultimately EA are responsible. For me, it took quite a while to realise that the duplicate cards were not paying out the credit compensation, so I have no idea how much I lost. And after reading this thread I have no faith whatsoever I will ever get back those lost credits. At this point I just want EA to acknowledge the problem and give some idea of how long it will take to fix the bug.
I know they have suspended the microtransactions for now, but if they hadn't done and this was happening, they would be stealing your money. As it stands, EA are content with stealing our credits and with them our time.
