Duplicates Still DONT give back CREDITS!!!
Product: Star Wars Battlefront II Platform:PC What is your issue related to? In-Game Store & Crates Summarize your bug After the November 30 patch 1.03 Duplicate Star Cards dont refund credits any...
Forum Discussion
This is disappointing, but not surprising.
First: Disappointment is EAs business model, somehow they earn money with it. You don't book a session at a domina and complain about the spankings,
Secondly: I've worked in customer service myself, those people are usually just third party employees from an independent company providing the human resources to... well, answer requests. They just get a short briefing over their "work" and have no professional training. Often they work for different clients, so they usually do not even have a direct contact to actual programmers, except for the "supervisor" maybe.
This is why I dont even bother with customer support anymore, If your problem cant get fixed by "have you tried to turn it off and on again?" those people cant help you anyway.
Fun fact:
When I first encountered this bug, I was going directly to answerHQ and contacted David, after he hasnt responded for three days I contacted the german customer support, they send me a list of common sense tips like reinstall origin etc. And if it doesnt help? Hey, just go to answerHQ for further help!
Someday, I would really like to have a phone call with a person in charge at EA and just have a chat with them about the treatment of their customers.
Being "greedy" and charging 90$ for a game is actually fine for me, but I would at least expect overwhelmingly great customer service and communication with their customer base.
Wasn't it EA talking about "games as a live-service"?
Absolutely sickening. That dude clearly has no clue what you're talking about, but to flat out refuse to elevate your issue when you had assurances from the previous service guy that they would refund you, if u documented ur case, shows how much contempt that EA has for their customers. I mean even if service team is a third party provider they must be getting instructions on how they want their cases delt with from EA, and ultimately EA are responsible. For me, it took quite a while to realise that the duplicate cards were not paying out the credit compensation, so I have no idea how much I lost. And after reading this thread I have no faith whatsoever I will ever get back those lost credits. At this point I just want EA to acknowledge the problem and give some idea of how long it will take to fix the bug.
I know they have suspended the microtransactions for now, but if they hadn't done and this was happening, they would be stealing your money. As it stands, EA are content with stealing our credits and with them our time.
I know they have suspended the microtransactions for now, but if they hadn't done and this was happening, they would be stealing your money. As it stands, EA are content with stealing our credits and with them our time.
