Duplicates Still DONT give back CREDITS!!!
Product: Star Wars Battlefront II Platform:PC What is your issue related to? In-Game Store & Crates Summarize your bug After the November 30 patch 1.03 Duplicate Star Cards dont refund credits any...
Forum Discussion
No change for me. I checked this morning with 2 daily loot crates and one purchased hero crate. All duplicates did not offer any credit.
cofmann
DICE Team
DICE TeamHello Everyone!
We're still looking in to your reports about duplicate Star Cards not granting Credits, and we don't want to make any promises until we're completely sure we've isolated and fixed the bug that's causing it. Keep sending through your reports, and we'll keep you updated on our progress.
The teams at EA/DICE
Playing now and no change. Really frustrating.
Thank you for giving us an update, it is much appreciated.
Had a duplicate in a Daily Login Crate today, no credits received.
Logged in this morning for my daily crate. Got an error saying "we can't access your inventory right now." Could see my cards and everything but it didn't show credits/crystals/crafting parts. I thought, "Cool! They're implementing the patch right now." Restarted everything, logged in again, no error. Credits were the same total as last night, opened the daily crate, duplicate, no credits for the duplicate. Bug still ongoing.
At the end of all this, there's probably some server-side script that will look over our broken card lists and give us back the missing credits we didn't get the first time around. (I hope.)
Can you write that script and run it now?
Yes, it would keep happening on future crates, there's eventually a bigger fix to the code to stop this. But the cleanup has to happen either way, can you clean up the data that's already corrupted now, and then keep cleaning every night until you fix the other half? Then I'm not behind 2 months of progress, I'm just behind 24 hours at a time.
This issue is (again) reported.
More and more gamers have this issue with the credits. some of us for almost 2 months now.
Common EA....................
@Lucien1969One of my "original" posts never made it past the first OP for the issue of duplicate cards not receiving credit due. It is likely more users are still out there, but EA is not looking for them.
My only question is this:
Can you patch the data server-side right now?
From what you've said about the bug, it sounds like a problem with the collection of cards on the account. You indicate it's traceable so you know which such duplicate cards are bugged. Your expectations on the fix, including the suggestion it'd take more than one crate opening to clear out all the duplicate credit backlog, show that you're probably expecting to award and cleanup the data in batches (and that code didn't work). It certainly sounds like server-side data because you can see our logs (and I of course expect we can't hack the game by adding cards to our local cache files).
Can you run the cleanup directly on the data? No need for releasing another attempt at code, no need to wait four weeks for that release. Whatever you wanted to have happen on the crate opening screen, do it now, on the data.
Even if that doesn't fix whatever's causing more duplicates on the next crate, I'll have 3 months of backlogged credits, and tomorrow will only be missing what I open tomorrow! Re-run the script every night if you have to until the next code rollout automates it as planned.
At the end of the day, your code was supposed to do something to my account data to find and award these credits. That failed, OK, things happen. Can you manually run that same intended cleanup without a new code release? After three months of waiting, can you give some treatment for the symptom while you take your time sorting out the cure?
@cb042
That's what I was thinking too. For all of the patch release talk, and how our bug was not fixed with the 1.2 patch, I was always a bit confused as to how a client side patch was going to remedy the situation. This seems to be a straight up database bug, which is on the server side. What is going to change if my local code is modified? The way it looks at the database? That doesn't correct the database itself, which is where the problem is at. Purely all conjecture at this point though. It would be nice to clear up this conjecture but that would require communication from the devs. Got an input @EA_David?
- Everyone with this bug is concerned about Wednesdays update. Could someone please address what will happen for those with this bug? We dont know what to do with our credits and dont want them to end up used for customization as we are all behind on progression as it is...and still looking for missing credits
@xBLOWPHISHxwrote:
... We dont know what to do with our credits ...If you have credits right now, and want progression, then spend those credits on crates.
If they do nothing and you have 2200 credits, those will transform into 2200 credits for cosmetics.
If they do nothing and you bought a 2200 crate with 4 duplicates, you'll have 35 parts converted to the new system, and when they compute the duplicates you'll get 1200 credits for cosmetics.
I hope they do something. Either way is a terrible problem if I want all my credits into parts.
- Good luck with all that. I honestly believe that they have just strung us along all these months, just to blow us off now that they are hopping to replace us with the new ppl buying the game due to the new system. They screwed us, won't answer us, didn't even bother to address our issue at all in all the new system info or q&As I am so pissed I can barely contain it. Wtf is our records? None by the looks of it. If anyone finds a lawyer that will take a case against EA might as well make it a class action I will join! I'm sure most on this thread will. It's just one simple question @EA_David or whomever answers here (haha) what about us with this new system?!?!?!?!?!?!?
Let's take a deep breath and remember that it's been the weekend, and it's just now 8am west coast time. Give them a chance to respond before calling for anyone's head.
I know I don't like to hear about clients wanting me fired first thing on a monday so we're probably much more likely to get dialog and feedback without screaming about lawsuits. (Besides, what's the financial hit? Consider $20 for the delux edition had 6 epic cards which was 4k+ worth of parts, but also had guns and skins and such. So 100k of duplicate missing credits is what, two lattes?) (I mean we're certainly owed that progression. It's seriously frustrating. but it's hardly lawsuit worthy.)
