Duplicates Still DONT give back CREDITS!!!

Dear EA, I am 12 year's old and have an allowence of $5 per week. I purchased the deluxe trooper special edition via the pre-buy options on Xbox game store. I had to have my parents give a credit card and then I handed them over 18 weeks of my saved up money and hard earned labor. I know everyone paid the same amount for the game and my amount was not more than peoples in the post.

What I guess I am try to say in a message is that I gave up over 1/3 of a year of my allowence to get a game that from the start was absolutely brilliant to play, but has turned on me into a nightmare of scary dreams. It made me feel I had put my money to good use at first. Because I am limited to the time I can play the game (1 hour a night) and sometimes longer on the weekends. I thought purchasing some loot boxes would be smart beause I knew everyone would progress faster than me and I didn't want to be beat again and again by people with better players on their team. So I spend another $100 on a loot crate. This was like me spent a years worth of my money. I am not saying other people didn't work as hard as me for the money. I am only explaining it from my point of view. When I got the crystals, this helped me achive higher levels somewhat, even though I never got an epic item out a crate... is that really possible?

After playing for a about another couple weeks or more we got the first patch that had the Last Jedi content in it. I was so excited to be able to download this patch and play the game that I ended up doing special chores for free that were outside my normal ones. Maybe a bribery to my parents. They allowed me to play all day the weekend after the patch was downloaded by me. One that weekend is where I started seeing that for some reason each crate I opened didn't give me credits for anything I was promised. I was supposed to get 200 for the common and 400 for the uncommon and 600 for the rare. I still don't believe that Epic comes from crates. But if I was ever to win lottery maybe.

I see from many people here that they have differnt game playing ways. Computer, Xbox and PS4. I have an Xbox. I see maybe 2 people purchased crystal. So maybe that isn't because of that. But what is it that causes this issue? I have not been able to level up in the game at all. I have one game on my Xbox aside from some games downloaded from gold that I my cannot play because my parents said no, or just plain suck as games. I have no other option but ti play a game that isn't letting me move up in the game.

I need someone to please say this will be fix today or tonight. I have seen the posts of game players here who have lost patience. I am a kid, I have no patience for this and now I have no money to even make a newer decision on a game. Why is this isn't not fixed?

Still having the issue as well.  No compensation for lost credits either.  So many folks want this game to be great, and yet this bug that has lasted for months is driving these people away.  Like many others, I'm stepping away from this game, disappointed at such wasted potential.

Just tried opening a purchased crate.  Three duplicates.  First one showed the credits awarded, other two did not.  All credits were gone when I backed out to main menu.  So still no dups giving credits at all.  Tried restarting the console before I logged in (hard boot XB1).  No changes.  I will say I did like the 60 crafting parts instead of 50 so that's something I guess.

C'mon EA.  Get your #*@! together.  Duplicate credits still not being allotted.  If I didn't know better, I'd say they were doing this on purpose.

I am still not getting credits for duplicates.  This has been happening for the past 5 weeks.

So, can we have an update for this, with a correct date when it'll be fixed? This time, it won't cut it with that the team knows the issue and is working on it. Several people have had the problem since November. You've said that so many times already.  In any other area where a problem like this persists, and with no fixes in sight, for such a long time, it would have been escalated into priority mode. Just because not all suffer from this, and it could even just be a minority getting this, it's nonetheless a game-breaking bug for us that do suffer from it.

i just leveled up and the credits I should have received weren't added to my balance!!!😠😠😠 ... this must be like the 5th or 6th time this has happened to me. I getting really tired of my not receiving what I am owed! It is incredibly frustrating to work for 2 days or more on a level and loose 3k credits on a "bug". I'm done... it's a shame really, I actually loved this game ☹️

Any word on this other than that the team is aware of the issue and is working on it mantra?