I've seen a lot of similar posts from people who have purchased from different places. Account issue is usually the culprit. You will need to reach out to EPIC or EA support as no one on this forum will be able to get your account sorted.
You might also try uninstalling the launchers and reinstalling all but Origin.
I imagine you already searched this forum for "epic". If not, I suggest you do so.
Thanks for your reply Last Hero 🙂
I've tried uninstalling EA and Epic, updating to latest version of Epic Launcher, clearing caches, game repairs, and even reinstalling Origin which then forces me to reinstall the EA app...
Nothing works the game will not launch and the EA app will not differentiate between the Origin bought SWBF2 standard edition or the Epic freebie Celebration edition. I'm still getting the 'Your game failed to launch. An error on our end caused your launch to fail. Try again a little later' message. Over 36 hours now...
Naturally, I've reached out on the forums (thanks again Last Hero), EA's email, and now for the third time to the EA helpline. I finally got through and thankfully wasn't disconnected (again) an hour ago. The EA representative said because the EA app is 'new' this is to 'be expected' and there will be a fix eventually... no date or time for the fix other than she'll log the issue and it will be fixed at some unspecified time in the future.
I was, of course, very surprised by this response and mentioned that the EA app has been live for approximately 4 months now and surely EA would not release an app that hadn't been thorough checked and beta tested for such problems, especially when the move is now being forced without choice? I also mentioned that there seems to have been issues on the forums for several months with other linked account based games such as Epic or Steam. On the forums this kind of thing was supposedly fixed already - so I asked why there are still problems? The answer was a repeat of 'wait and see'... I then stated that this isn't really my problem as SWBF2 was bought on Origin, but the EA app has blended together the two different versions blocking the launch of both on both apps. Response 'wait and see'.
Honestly, I must say this response was not worth the multiple attempts to contact them, waiting for several hours on the phone, and multiple disconnects. The fact is EA have forced me to move from Origin to a new app that is bug riddled and blocking me from playing a game I have paid for. How about they compensate me financially for this loss of my game until they get their act together? Further, it might be an idea to not release and force the use of an App that doesn't work in future?
If they allowed me to use the Origin App until this issue was fixed would be an answer of course. The answer to this was 'it is not possible'.
Anyhow, I'm still waiting but won't hold my breath for a quick solution to this problem.
EA did allow people to use Origin while working out issues with EA app - for years, actually. In other words, EA app has been live for much more the 4 months.
I suggested you completely remove Origin, yet your response suggests you reinstalled it. You should uninstall it and keep it uninstalled to keep that variable out of your troubleshooting mix.
You suggest in your original post that you can't play the game at all. Seems to me if you keep Origin and EPIC uninstalled (for now), you should be able to launch from EA app. No? To be clear - uninstall all three, then just reinstall EA app.
Hi DarthFDG,
thank you for your reply 🙂
Unfortunately, I've tried what you suggest, uninstalling all three launchers and just installing the EA app. This means, of course, that I can't access my Epic games but for now that's not the end of the world 😉
Nevertheless, the same 'failure to launch due to an issue our end' message comes up on the EA app. I can't be 100% certain but it seems to be a loop inducing conflict in the EA app which has marked my Origin SWBF2 standard edition as from Epic, when actually it was bought via Origin. Consequently, Epic deny the game to run as I haven't bought it from them, and then EA won't allow Epic's Celebration edition to run as I haven't bought it from Origin/EA. This has effectively locked me out of both versions of the game...
Some good news! I found work around late last night that has temporarily allowed me to run the Origin SWBF2 standard edition from Origin. I uninstalled EA, kept Epic installed and then reinstalled Origin. I then added a line in the Origin local.xml file as instructed in a YouTube video on how to stop the EA pop up. THANK YOU TO THE AUTHOR OF THIS FIX! YOU ROCK! O/
I won't put a direct link here as recommended by the video author to hopefully increase the time before the fix is patched. However, if anyone is looking for the fix the video is easy to find on YouTube... just do a search... it's only 2 or 3 minutes long.
Once back into Origin I did a full repair of SWBF2 four times... yes, for some reason it took four times. On the 5th or 6th launch attempt the game ran and I could play. Thankfully my cloud saves had saved my progress.
At least it works for now. Crazy I had to go to such lengths and I'm not holding my breath for EA to resolve this issue any time soon. Their 'wait and see', 'we're fixing it', and 'call us back' after hours on the phone, etc, with no confirmed resolution date is just total bs.
I must say I am APPALLED at EA's so called 'customer service' and release of an obviously buggy EA App. I'd heard stories of how bad the EA app and EA's customer service is, but until you experience it and the what can only be described as their deliberate, kafkanesque attempt to obfuscate their 'help' process to avoid resolving issues caused by their software it's hard to believe. Having now experienced it, trust me now I will believe anyone who says they've had a similar experience. Sadly, EA have lost my custom and as many people as I can influence to not use their products or services.
glad to see you got it working again
