Hello everyone!
With yesterdays patch this should have been fixed!
If you are still seeing the issue please make a new topic and tag me in there and we will take a look.
Thank you for your patience! 🙂 🙌
/Atic
Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? General
Summarize your bug Keep getting spammed in game during the menu screen with the following error: Sorry, we couldn't get your reward. Please try again or check your inventory for new items. Error code: 2495
What is your gamertag/PSN ID/EA Account name? Xysal
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11-12-2017
What time did you see the bug? (HH:MM AM/PM)
In what game mode did the bug occur? Campaign
What is your time zone? GMT (UTC)
Steps: How can we find the bug ourselves? Not sure since this happen while sitting at the menu screen. Doesn't happen while playing a match
What happens when the bug occurs? Get a pop-up message with the error described above
What do you expect to see?
Please select your region Europe
AMD or Nvidia Model Number G-Force 1080 TI
Hello,
I keep getting spammed in game during the menu screen with the following error:
Sorry, we couldn't get your reward. Please try again or check your inventory for new items.
Error code: 2495
I have no new items or rewards to claim, yet, i get spammed with this message every 10 secs or so while sitting on the menu screen... It's really annoying...
I'm getting this too and It's been going on for several days now. For me it's the "I give up"-emote that is "awarded".
I've noticed that I get one prompt (or pop-up window) per every instance of specific events. There might be other factors that I'm forgetting here, but these are the ones I've noticed:
- Every new star card acquired (either from crate or through upgrade via crafting)
- Each time I exit to the main menu
- Every new emote or victory pose acquired, regardless of class/character
So, not it's not obvious I suppose, but it looks to me that the problem lies with the pop-up function getting stuck on a specific acquisition at some point, without being able to scrap the old data. I'm not a programmer, but maybe the algorithm that tracks which items are unlocked and which aren't has a certain limit to how much it can process? I remember I had troubles with this during the beta as well, with items showing up as "new" no matter what I did (though, without an error code attached to it).
Hope this info helps in figuring something out. I'm on Xbox btw.
Yep, exactly what I’m seeing.
I get the message because it’s trying to award me an assault victory pose, but I already bought them all. I guess the system doesn’t know how to handle that.
@mrspill94 I suggest you refer to this other report about this same issue here: https://answers.ea.com/t5/Bug-Reports/Error-2495/td-p/8362068
This one here is from 2017, and they may have totally different causes. It's better to stick to newer reports when the old ones get forgotten.
