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pputtzz's avatar
pputtzz
7 years ago

Error 5020 on PS4 when joining community session

Product: Star Wars Battlefront II Platform:Sony Playstation 4 What is your issue related to? General Summarize your bug EA support asked me to post this as they could not solve it for me. When try...
  • pputtzz's avatar
    pputtzz
    7 years ago

    Yeah, I checked that already and did all the steps.  Yes, I actually did them. 🙂

    Restarted router (this has actually always been a problem, first noticed a couple of month's ago)

    PS4 is already hard wired

    Disabled IPv6 on router's LAN interface

    Checked EA account to be sure it's assigned to my PSN ID

    Opened the TCP/UDP ports suggested in https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation/

    Put playstation in DMZ zone which should have all ports open

    I tested on two different playstations, using 2 different accounts, and also using my phone's wifi hotspot.

    Any other ideas?

    • EA_Barry's avatar
      EA_Barry
      Icon for Community Manager rankCommunity Manager
      7 years ago

      @pputtzz

      Can you try a wireless connection to your router? Not mobile hotspot.

      Thanks.

      • pputtzz's avatar
        pputtzz
        7 years ago

        I get the same error.  I asked a friend of mine and he gets this error as well.  Is it a regional thing?  I live in western Canada.

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