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Anonymous's avatar
Anonymous
8 years ago

Error 524, my sons sub account on Xbox live is unable to get online

I recently purchased battlefront 2 for my son for his birthday. He has a sub account under my main account on xbox one s. Every time he attempts to play the multiplayer it says he is not signed in an...
Anonymous's avatar
Anonymous
8 years ago
COPPA is a USA law and I am not in the USA and the law does not apply. In Canada, parents have the right to choose and Xbox gives me enough control through family settings to protect my 14 year old child.

If I also read COPPA correctly, the law does not require that children not be allowed to participate, but must obtain permission from a parent or guardian. I give my child permission to play a star wars video game. I have that right and the fact that a paid for the game gives me the privilege.

I am not a lawyer, but still an educated man and expect EA to issue a refund to my purchases if they can not deliver what the online store states is available to play without stating restrictions.

In fact I purchased the game in my son's account, a 14 year old account and there was no indication during purchase of any restrictions. If you are going to stick to your USA laws, then put them in front of your consumers giving you money and not hidden afterwards.

I am now cancelling my EA subscription and plan to avoid all EA products ubless they stand up and do what's right, allow parents to decide what is best for their children: especially in different countries than your laws govern.
EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
8 years ago

Hi @rcmacdon,

I understand that you feel like your son cannot access a portion of the game due to error 524 and I would like to help you figure out why this is.

Now there are several things you could check to see if he is eligible to access the online features:

- Check to see if he has an overage Origin account. With an overage account you can log into the origin.com website using the e-mail address. An underage account can only log into the client using the username.

- You can see the linked Xbox account to the EA account by clicking on this link.

- An EA Help Advisor could help you determine if the EA account is underage.

- Make sure that his Xbox account is linked as a Family Member to the account with Xbox Live Gold.

- Check the Privacy Settings for his account.

If all of the above checks out, your son might need a full access account for Xbox. Typically, you have to be 18 years old to have a full access account for Xbox. Please contact Xbox support for more information. 

  • Anonymous's avatar
    Anonymous
    8 years ago
    I am in agreeable with canceling all EA Subscriptions and banning EA products from being purchased. The same issue arises in every EA game I own. I bought a deluxe edition of this game for my sons birthday and he has no access to the online functions. No law bans children from playing only that it requires them to give permission for them to play it. You guys do not post anywhere online in on store when you go to purchase any EA game stating this restriction. Refund the cost of the game is the only option since you have clearly stated that EA’s stance is that it will not remove this restriction due to the fact that it is following “US laws.” Fix it or refund, either way, EA is banned from this household.
    • Anonymous's avatar
      Anonymous
      8 years ago
      I totally agree with you

      I just downloaded battlefront 2 over the period of two days. Only to find out that I cannot play anything even though my settings have no restrictions. Don’t play around ea we want answers- we all do
      • azbiohaz's avatar
        azbiohaz
        8 years ago

        Related thread here as well:

        https://answers.ea.com/t5/Bug-Reports/Xbox-Attempt-to-connect-to-online-error-code-524/m-p/6535734/highlight/true#M3738

        Don't waste your time on the live agents.  If you check my post on there, it is the chat dialog with me and a rep.  There is 0 help for this and no one from EA actually cares to understand the situation.  EA continues to hide behind vague and incomplete data and never gives a full detailed understanding of WHY BF2 will not accept the parental controls defined within the Child Accounts Xbox settings.

        The other thing I find completely baffling and absurd is this:

        https://help.ea.com/en-us/help/account/give-your-child-access-to-games-on-their-child-account

        In this article it has a section labeled:

        "What EA games can I let my child play online?"

        The games I found to be most interesting is the ability for CHILD accounts to have online access to Battlefield games.  These games are rated as MATURE where BF2 is rated as Teen.  Why would you grant access to a Mature game but not a Teen game?

        In addition, they continue to try and hide behind COPAA.  However, this doesn't explain why Child Accounts are allowed to play other games online.  The same child account that can't play BF2 because of COPAA can play NHL 17 online.  What's the difference?

        I wasn't going to buy this game because of the micro-transaction issue.  They rolled that back and got my interest.  Now, my kids are not able to play online with their friends.  I am jumping on the EA ban bandwagon.  It's a shame because they continue to get such great IP but they continue to kill the experience with their lack of care for their customer.  

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