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Anonymous's avatar
Anonymous
8 years ago

Error 524, my sons sub account on Xbox live is unable to get online

I recently purchased battlefront 2 for my son for his birthday. He has a sub account under my main account on xbox one s. Every time he attempts to play the multiplayer it says he is not signed in an...
EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
8 years ago

Hi @rcmacdon,

I understand that you feel like your son cannot access a portion of the game due to error 524 and I would like to help you figure out why this is.

Now there are several things you could check to see if he is eligible to access the online features:

- Check to see if he has an overage Origin account. With an overage account you can log into the origin.com website using the e-mail address. An underage account can only log into the client using the username.

- You can see the linked Xbox account to the EA account by clicking on this link.

- An EA Help Advisor could help you determine if the EA account is underage.

- Make sure that his Xbox account is linked as a Family Member to the account with Xbox Live Gold.

- Check the Privacy Settings for his account.

If all of the above checks out, your son might need a full access account for Xbox. Typically, you have to be 18 years old to have a full access account for Xbox. Please contact Xbox support for more information. 

Anonymous's avatar
Anonymous
8 years ago
I am in agreeable with canceling all EA Subscriptions and banning EA products from being purchased. The same issue arises in every EA game I own. I bought a deluxe edition of this game for my sons birthday and he has no access to the online functions. No law bans children from playing only that it requires them to give permission for them to play it. You guys do not post anywhere online in on store when you go to purchase any EA game stating this restriction. Refund the cost of the game is the only option since you have clearly stated that EA’s stance is that it will not remove this restriction due to the fact that it is following “US laws.” Fix it or refund, either way, EA is banned from this household.
  • Anonymous's avatar
    Anonymous
    8 years ago
    I totally agree with you

    I just downloaded battlefront 2 over the period of two days. Only to find out that I cannot play anything even though my settings have no restrictions. Don’t play around ea we want answers- we all do
  • azbiohaz's avatar
    azbiohaz
    8 years ago

    Related thread here as well:

    https://answers.ea.com/t5/Bug-Reports/Xbox-Attempt-to-connect-to-online-error-code-524/m-p/6535734/highlight/true#M3738

    Don't waste your time on the live agents.  If you check my post on there, it is the chat dialog with me and a rep.  There is 0 help for this and no one from EA actually cares to understand the situation.  EA continues to hide behind vague and incomplete data and never gives a full detailed understanding of WHY BF2 will not accept the parental controls defined within the Child Accounts Xbox settings.

    The other thing I find completely baffling and absurd is this:

    https://help.ea.com/en-us/help/account/give-your-child-access-to-games-on-their-child-account

    In this article it has a section labeled:

    "What EA games can I let my child play online?"

    The games I found to be most interesting is the ability for CHILD accounts to have online access to Battlefield games.  These games are rated as MATURE where BF2 is rated as Teen.  Why would you grant access to a Mature game but not a Teen game?

    In addition, they continue to try and hide behind COPAA.  However, this doesn't explain why Child Accounts are allowed to play other games online.  The same child account that can't play BF2 because of COPAA can play NHL 17 online.  What's the difference?

    I wasn't going to buy this game because of the micro-transaction issue.  They rolled that back and got my interest.  Now, my kids are not able to play online with their friends.  I am jumping on the EA ban bandwagon.  It's a shame because they continue to get such great IP but they continue to kill the experience with their lack of care for their customer.  

  • sicarius1120's avatar
    sicarius1120
    8 years ago
    This entire thing is asinine.

    I bought an Xbox One for Christmas specifically so my son and daughter could play BF2. There is zero mention on the game cover about the age limitations. There is zero mention during the account setup process about the age limitations.
    Then the kids try to play the game and we get an error. No explanation, just an error that their game won't work.
    Now I, as the parent, have to waste hours digging through the internet to find out that this is just EA "working as intended" all along.

    EA - this is a complete misrepresentation and a farce that you would allow this to not only exist, but continue to plague family gamers. The very demographic you should be trying to win in order to have a future is the one you are alienating.

    Further, COPPA absolutely does NOT prevent a child from being able to participate in this type of online experience. From what I am reading, it seems many of your agents/managers are using this as the reason for the age restriction.
    This sounds like a blanket attempt to remove yourselves from any possible exposure because you aren't capable of properly managing your own data mining procedure.
    Cut the * EA. This is complete and total garbage. You've designed an amazing game and then destroyed it by acting like a bunch of bureaucratic imbeciles.

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