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dootdootbeep's avatar
dootdootbeep
8 years ago
Solved

Error 524 This account is not able to play online

I'm receiving this on my child's account on our home Xbox when he tries to play multiplayer. I enabled the per application override to allow him to launch the game but he's stuck in offline mode.
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
8 years ago

@jpuck@dootdootbeep

If removing and re-adding the account after altering the parental controls using the info below does not resolve this then we will need you to contact our Advisors to look into your cases individually.

Remove and re-add account: https://support.xbox.com/en-IE/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Anonymous's avatar
Anonymous
8 years ago

Did all that last night and an alternate mac address clear they recommended. None of it worked. Still 524.

No work around, completely unable to play online. Other accounts on the same xbox are fine.

  • dootdootbeep's avatar
    dootdootbeep
    8 years ago

    Were they going to escalate the issue internally or are you SOL? 

    • Anonymous's avatar
      Anonymous
      8 years ago

      I went through 4 escalations (and 1.5 hours) before I ended up being forced to put the kids to bed. Still dead in the water.

      So annoying.

      • Anonymous's avatar
        Anonymous
        8 years ago

        I logged a bug report, all other games we tested were fine. I even removed his account from the family and readded it as an adult, no change.

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