Error Code 918
Try to connect online and get error 918, I also noticed the profile used by Battlefront 2 doesnt match my EA account ID. Account EA ID: Suppositori Account shown in game is my xbox live linked acco...
Forum Discussion
On the EA app I see Suppositori
But in game I see the screenshot.
Got it.
Unfortunately, because you are having and account issue, you will need to contact EA support directly. Since it sounds like you may have already gone that route, you may need to re-contact and speak with someone else.
It appears you purchased from Steam, so you could try contacting them instead.
Thanks.
Unfortunately the contacting EA support directly does not work. I've tried many times. I can only email them and get no actual help.
OPEN CASES (12)Can't Play Battlefront 2 of PC // Account Issue
Case #152341591
Game: Star Wars Battlefront II / Platform: Steam-PC / Category: Technical support
Updated Aug 10, 2023, 8:06:29 PM
New
Ghost EA ID breaks games
Case #152190853
Game: Star Wars Battlefront II / Platform: Xbox Series X / Category: Technical support
Updated Aug 9, 2023, 7:44:29 PM
Waiting on Player
Re: Thanks for using EA Help. 152190853
Case #152260148
Updated Aug 9, 2023, 6:53:45 PM
New
Re: Thanks for using EA Help. 152190853
Case #152258556
Updated Aug 9, 2023, 6:14:08 PM
New
Re: Thanks for using EA Help. 152190853
Case #152257150
Updated Aug 9, 2023, 5:35:10 PM
New
Re: Thanks for using EA Help. 152190853
Case #152255541
Updated Aug 9, 2023, 4:49:42 PM
New
Re: Thanks for using EA Help. 152190853
Case #152226960
Updated Aug 9, 2023, 7:22:57 AM
New
Re: Thanks for using EA Help. 152190853
Case #152225060
Updated Aug 9, 2023, 6:48:47 AM
New
Re: Thanks for using EA Help. 152190853
Case #152224272
Updated Aug 9, 2023, 6:35:17 AM
New
Re: Thanks for using EA Help. 152190853
Case #152222786
Updated Aug 9, 2023, 6:07:06 AM
New
Re: Thanks for using EA Help. 152190853
Case #152216373
Updated Aug 9, 2023, 4:04:32 AM
New
Re: Thanks for using EA Help. 152190853
Case #152215525
Updated Aug 9, 2023, 3:49:07 AM
New
CLOSED CASES (10)Re: Thanks for using EA Help.
Case #152260035
Updated August 09, 2023 at 06:51pm
Closed
Re: Thanks for using EA Help.
Case #152257040
Updated August 09, 2023 at 05:31pm
Closed
Re: Thanks for using EA Help.
Case #152256931
Updated August 09, 2023 at 05:29pm
Closed
Case 152119933
Case #152125313
Game: Star Wars Battlefront II / Platform: PC / Category: Manage my account
Updated August 07, 2023 at 09:19pm
No Fix Available
Double account causing issue 918
Case #152119933
Game: Star Wars Battlefront II / Platform: PC / Category: Technical support
Updated August 07, 2023 at 08:49pm
Hey @Suppositori,
At the end of your last post it states clearly:
@Suppositori wrote:Updated August 09, 2023 at 05:29pm
Closed
Case 152119933
Case #152125313
Game: Star Wars Battlefront II / Platform: PC / Category: Manage my account
Updated August 07, 2023 at 09:19pm
No Fix Available
Double account causing issue 918
Case #152119933
Game: Star Wars Battlefront II / Platform: PC / Category: Technical support
Updated August 07, 2023 at 08:49pm
This means that you'll need to sign out of the other (Steam) account or sign out of the Xbox gamertag that you appear to have. That may solve your problem. I would also advise not opening so many case requests and waiting for a support agent to be able to look at your situation. Next time, opening a chat might do the trick.
I've signed out of everything, (Xbox app, Epic app, EA app, Steam app and rebooted. Signed out then uninstalled. Verified all accounts use the same email. Still have same issue. Would be nice if I could reach some sort of support to help troubleshoot but looks like EA doesn't wish to facilitate that with their current support system.
The system automatically opens a new ticket when I respond to the email from support. It's not something I'm doing on purpose, just a poorly built system.
The text "Double account causing issue 918" is text written by me and is the title of the support ticket. "No Fix" is just some random disposition used by support, they also marked the one under that ticket with "Fixed" when it hadn't been.
I appreciate your help and any suggestions @DarthFDG @Trismagistos .
@Suppositori wrote:
Thanks.
I can only email them and get no actual help.
You are not seeing a chat option in the link I gave you?
Correct. I do not see a chat option when I sign-in. I see the option but when I sign-in the option for chat disappears.
